Sears Agravating, bad service, withholding money, mixed up order, lost order Hoffman Estates Illinois

I ordered 8 toolbags for xmas gifts for the men in my family on Nov. 10, on Nov. 14 my account was charged, on Nov 16 I recieved notice that items had shipped and would be here in 5 days. I started calling sears on Nov 25, average hold time 45 minutes, average level of service 0000000000, 1 lady was even rude and asked me why didn't I bug UPS they were the shippers. I contacted UPS and found that sears had sent the shipping info but NEVER asked them to pick up a package. After 4 more calls, I finally got the person with a brain who put a trace on my order. On Dec 10th they cancelled my order with no notice and no refund. More calls, now asking for Supervisor, average hold time 1.5 HOURS, after 3 diferent supervisor calls money was finally returned to my account with many apologies.

I then made a second order this time to pick up at store (price changed every time I added the item to cart) so I called and nice lady says no problem "go ahead and order and I will fix it immediately" GUESS WHAT Happened, I was charged the higher amount and 5 calls later money has still not been returned

Sears used to be a synanoym for great service, but DO NOT COUNT ON any LEVEL OF SERVICE AT SEARS.COM

It has been horrible, I do not have time to spend 5-8 hours on the phone fixing orders that should have been right to start with

Not to mention, they messed up 1000s of orders this year, just imagine 1 months interest on the money they are holding while telling customers it will be refunded right away

Brenda
birmingham, Alabama
U.S.A.