SEARS Roebuck Company Refrigerator doubles as a swimming pool Repair can't seem to find their way out Ripoff Hoffman Estates Illinois

My Sears fridge (top of the line Elite) that I paid over $3000 for in 2001 has already had the condenser fan go out after 18 months, and then the motor went out 6 months after that. When the motor went out, Sears told me it would take 3 days before they could come out to fix it, so I called a local appliance repair to have it fixed the same day. All was well until 6 months ago when the handle popped off while I opened the door! The handle itself costs $40 to replace, and the trim that broke off with it above and below the handle is $37 for each piece. And you can't forget the $4.00 screws that you need to screw in the handle and the trim pieces!

I thought I could save money by using the $5.00 coupon they sent me in the mail and go down to the local Sears parts store and purchase the handle there, since I called and they told me it was in stock. But gee golly, my handle wasn't black, it was grafite color, and that wasn't in stock, so I can't use the coupon. When the bill came to $140.00 (they have to charge $15 to ship it to your house) I gave them my Sears card to pay. But all of a sudden, my Sears charge card isn't good.

I haven't used it in awhile, so why don't I just accept the Sears Master Card that they sent to me a few years ago. I don't want another Master Card. I was told if I wanted to use my Sears Card, I would have to re-apply for it. No matter, even though I've had the card for over 20 years, I won't be using it anymore, as I don't plan to purchase anything from their store again. Do they wonder why they are losing business??????

I am not sure of the exact nature of the lemon law but I do know that after the first two or three repairs I was constantly told by the Customer Service rep I qualified for the lemon law they had and should be able to get my refrigerator replaced. Since I was told a few times I was not able I didnt investigate it fully.

Also I made a mistke the fridge is only 6 years old, I was basing the age on when we moved in here but now remember we had a 24 year old fridge with us when we moved in.

I guess everyone thinks that their situation is worse than others.

Her fridge (from Sears) is only 2 years old and for some reason even at the lowest setting freezes everything.

They have replaced the motherboard 3 times already. And tht still has not fixed the problem. I think after 2 times they should have realized that it's not the computer in the fridge it's the fridge itself that is broken.

of a "lemon law" for appliance.. Karyn, can you quote the law to me?

You fridge is 9 years old... the life expectancy is only between 10 and 15 years.. Its time to buy a new one.