Sears Sears' installation thugs would not let me refuse delivery after improper installation and took my existing range even after I demanded it back. on-line Internet

I purchased a slide-in range and dishwasher from Sears on a promo that offered free delivery, installation, and removal of old appliances (apart from an additional $25 extra charge to remove the dishwasher).

Sears installation crew installed my slide-in range improperly and would not let me refuse delivery. They installed the range sticking out about 10" inches with a 10" gap in the counter top. They did not level it; the front has feet extended out while the back has feet fully retracted. They did not install the anti-tip bracket that might be required for code. They did not turn on a single burner or turn on the oven to see if it works. They did not set the clock or wipe down the smudges they left all over the stainless steel. I have videos and photos to post and share this experience with others.

They left the existing dishwasher in its place and left the new dishwasher unopened in it's box. They said they are not plumbers and do not know how to install dishwashers.

I refused delivery and told them to return my range that they had loaded just 5 minutes prior. The delivery crew refused to bring my range back; they said they are a 3rd party and I will have to go through Sears' return policy. They started to tell me Sears was the problem and they deliver for Costco with no issues; they told me they are not actual installers and have no idea how to do installs but Sears sends them into customer homes to do installs anyway. I actually started to feel very uncomfortable in my own home as they pressured me to sign a blank white sheet with no words on it. They said this is just to protect them against Sears to say that they did not damage anything. I did not sign anything that resembled an acceptance of good and if they say otherwise I'm willing to take it to court and/or whatever fraud division of law enforcement possible. They left with my original working range loaded in their truck.

I called Sears with the expectation that they would take care of me. They said they will charge me to have technicians come out and fix the range install and the soonest I can expect a call back is in 2 days. They also implied that the dishwasher was my fault because I have basic installation and hook-up and dishwasher isn't covered; this would have been an interesting conversation to have before they took my money for their free installation promo.

I've called Sears many times and even talked in person to a store manager. The store manager was sympathetic and tried to help. He said he would do all he can to get my old range back, pick up the merchandise, and give me a refund. But nothing is actually happening. Sears is not being cooperative; perhaps is it because it is a weekend. A 3rd-party satisfaction company is involved and they are trying to help. But Sears is not acting on this.
I expect Sears to take this stuff back, and refund me. If they can't return my original range in it's original condition, I guess I'll have to live with that (or file a lawsuit). Seriously, I just want this to be over.