Sears Sears refuses to return payment for cancelled order! Internet

I ordered a Sears riding lawnmower online and later that day (5 hours) changed my mind on which one I wanted and looked up the Sears return policy and it allowed me to cancel the order with no penalty.

I called and did so and the Sears employee helping me ( From another country apparently) refused to give me a cancellation number and tell me when I would get one. It was like the TV commercial when "Peggy" is on the phone. First thing is they said my phone number was not good and when I gave them my confirmation of the order that had the exact phone number on it they said that they did not have access to view my confirmation number?  lol   Took me an hour of debating before they found it.

 After trying and getting no help I then called and asked to speak to a manager and we directed to another Sears employee who also seemed to be from outside the USA. She was a "manager " and also refused to help me and I asked for a simply email from Sears justing stating that the order was cancelled and she advised it was against Sears Company policy to do so.

I then emailed the "complaint" dept. and one week later have not heard back from them either and as of this morning they still have my almost $2000.00 and refuse to give it back to me. I have lost $2000.00 and still have no riding lawnmower!