Complaint Review: SEARS - Internet Internet
- SEARS Internet United States of America
- Phone:
- Web: http://www.sears.com/protectionagre...
- Category: Maintenance Companies
SEARS Sears service, Sears Repair Protection Agreements Ultimate customer abuse and ultimate failure in customer service or resolution Internet
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I looked up the phone number to Sears repair on the internet on 11-28-2012, they offered me an appointment for an appliance repair that I have on a service agreement for 8am to 12 pm on 11-29.I tok the morning off from work to wait for service call. At 9 am I called to verify the appointment, they indicated that the appointment was moved to 1pm to 5pm slot. I never received the noted email confirmation for either time slot. I waited all day and grew more and more angry. I called customer escallations and they assigned a case number as that through the morning I was hung up on at least 3 times. I used no foul language and I did not raise my voice. I called at 4:20 PM as they said the technicina contacts you 45 minutes prior to arrival.
At 6PM I called again and waited again over 15 minutes on hold only to be told they were not going to make it. I did scream and yell and they hung up again. I called bac at 6:30Pm and they "were very sorry for the inconvenience" this is not inconvenience it is a waste of my time, and a loss of salary and extremely poor customer service.
I want to be paid in full for my service contract, I want a full refund on this applaince and I want to be reimbursed for my lost wages, I know fat chance of justice. I want to see SEARS go out of business entirely at this point this is the second major appliance we purchassed with a protection agreement and had to fight to get service. I am so angry I want to begine picketing the two local retial stores in front of potential customers with a warning about their products and services.
This report was posted on Ripoff Report on 11/29/2012 06:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/internet/sears-sears-service-sears-repair-protection-agreements-ultimate-customer-abuse-and-ultima-975791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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