Sears Sears.com is a scam !!!!! Internet

Ordered a quilt set from Sears.com on March 24th 2015, was told that I would receieve it by April 1st 2015. It never showed up. Then on April 7th 2015, I receievd a email stating that they got my order, and that it was being processed, and got a tracking number that didn't work. Then on the same day, later on that day. I recieve another email stating that I requested a return, and that I would be receiving my  money back. I NEVER requested any return. It also had a 1-800 mumber that I called, and they told me that I did request a return, and they put me on hold for at least 10 minutes while they said that they were checking on it. It doesn't take that long to do that. Then they finally come back and state that it was cancelled, and returned and that I will get my money back, so I told them that they scamed the wrong person, and that they had 90 days to return to me my money, and that if they didn't ,then they would be hearing from me again. So now I am filling this report with you, and the BBB. I will keep you all posted , and let you lnow IF I get my money back.   

                                                                      Sincerly, Dolores Goff