Complaint Review: Sears - Lawrence Kansas
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- Author Confirmed
- Sears sears.com Lawrence, Kansas U.S.A.
- Phone:
- Web:
- Category: Department & Outlet Stores
Sears Price Matching Doesn't REALLY Price Match Lawrence Kansas
*UPDATE EX-employee responds: update*
*Consumer Comment: Ummm
*UPDATE EX-employee responds: ...Regards to the price match policy.
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I attempted to purchase a Ninetendo DS Lite. I saw it advertised at Target for $119 and thought surely Sears would up hold their price match policy. I wasn't even particularly looking for the 10 % on top of the price match (it would be an added bonus).
First I visited the local store, waited almost 10 mins and had to hunt down a sales associate - only to be told, we don't carry them here. Strike 1
Then I thought I'd try online, but wanted to verify the price match policy first. I tried the online chat to find that "we don't match Target and/or WalMart...only our competitors" WHO exactly do they think their competitors are?
I was asked to fill out a customer survey, so I thought maybe someone in corporate would take notice - apparently they cannot be concerned with piddly issues. To date, I have received no response.
There price match policy is a sham!
Kathleen
Lawrence, Kansas
U.S.A.
This report was posted on Ripoff Report on 06/30/2009 09:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/lawrence-kansas-66049/sears-price-matching-doesnt-really-price-match-lawrence-kansas-466348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE EX-employee responds
update*
AUTHOR: Tiradia - (U.S.A.)
SUBMITTED: Tuesday, August 04, 2009
Yes, lol! sorry I did not see that in that case let me rephrase the first part. The store should have attempted to order the DS lite. It would have taken them all of 30 seconds to ring the sale call target to see if they have it in stock and do the price match! This time shame on Sears.
#2 Consumer Comment
Ummm
AUTHOR: Kswv - (U.S.A.)
SUBMITTED: Monday, August 03, 2009
Tiradia, did you not see in her report that she first went to the store but they said they don't carry the DS lite???
#1 UPDATE EX-employee responds
...Regards to the price match policy.
AUTHOR: Tiradia - (U.S.A.)
SUBMITTED: Sunday, August 02, 2009
That is why you NEVER EVER use Sears.com, they are an entity that is separate from a full line store. Your best bet would have been to go into a Sears store see how much the DS lites were and according to Sears.com right now they are 129.99 which Target has them for 119.99 you are absolutely right. Now as far as the 10% on top of the price match that is incorrect.
The way the 10% works is its 10% of the DIFFERENCE. not of the total price. So 129.99-119.99=10.00x10%=1.00 extra you are saving once again don't be upset because sears.com told you something never ever believe them. Even having worked for Sears I absolutely hate Sears.com they will lie and even lie to an associate who works for the company. So if you would please go into your local store next time you need something like this done.
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