Complaint Review: Sears - Mesa Arizona
- Sears 6343 E Southern Ave Mesa, Arizona United States
- Phone: 480-396-5850
- Web: sears.com
- Category: Appliances
Sears Kenmore They will not replace my LEMON dishwasher Mesa Arizona
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SEARS appliance warranty - what a FARCE! We have purchased MANY appliances from Sears - we have never had any REAL issues until now! We purchased a Kenmore Elite Dishwasher (model 66514573N611) really cool and quiet - with a third rack (love that!) However - it has been Broken down with an F2E2 error FOUR times since February (it is now November). Each time - it takes two weeks to get a technician out - two weeks to order parts and several more days to get the technician out to fix ...it. Each time - the service cost is over $400 (we are under manufacture warranty so we don't pay that) but we only paid $600 for this machine - so it is no wonder that Sears is going out of business!
Their store salesperson and manager said their lemon policy says it should be replaced after 3 failures - however working with their warranty representatives is a NIGHTMARE! They insist that it must be 8 failures in a year! UGGG!
We have tried going into the store to speak with a manager - they just gave us the same phone number to call that we have been arguing with for months.
I am so upset I am ready to pull it out and leave it in their store! With Thanksgiving next week - I don't want to hand wash all the dishes with company coming! I don't usually rant - but I am FURIOUS!!! False advertising at its best!
This report was posted on Ripoff Report on 11/18/2017 08:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/mesa-arizona-85206/sears-kenmore-they-will-not-replace-my-lemon-dishwasher-mesa-arizona-1412480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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