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Report: #1267854

Complaint Review: Sears - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Lisa — Atascadero California USA
  • Author Confirmed What's this?
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  • Sears Nationwide USA

Sears Sears.com order@customerservice.sears.com Where's my refund?? Representative keep telling me 7-10 business days then 3-5 days Hoffman Estates Nationwide

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 I purchased a washer and dryer on October 2, 2015 for $1131. 79. Nobody could seem to get the date and time correct so I could have my items delivered. I attempted 3 times to have these items delivered. I kept getting no where, so I asked them to cancel my order on the 14th off October. I was told that my refund would take 7-10 business days and would be credited to my debt card. I waited 14 days and still no refund, so I called Sears and was told 3-5 more business days. I waited and called again and I was told that my order was never cancelled and that they would process it and their sorry. On October 28th I received a confirmation e-mail stating my claim has been sent to the team and they are now processing my refund and I would receive it in 3-5 business days .

So I wait again and still nothing, so I call again only to find out that my order was never canceled at all and they have to resubmit it. I was reassured that it was being cancelled again and to wait 3-5 business days again. So, I wait and called today November 13th to find out that it still hasn't been properly cancelled cause there's 2 canceled orders and one is incorrect?? The representatives said, he put in an order to cancel and it's showing that it has been canceled and I should have a conformation e- mail within the next 48hrs. Also , I would have to wait , yet again , another 7-10 business days to receive my refund. I can't handle this anymore!!! I have called numerous times and spoke with many representatives including two managers and I keep getting lied to. I just want my money back so I can buy a washer and dryer elsewhere . Please help!!

This report was posted on Ripoff Report on 11/13/2015 05:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/nationwide/sears-searscom-ordercustomerservicesearscom-wheres-my-refund-representative-keep-t-1267854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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