Sears Extended Warranty Ripoff North Bend Oregon

SEARS and Extended Warranties. Not only are they not honoring them they continue to try and sell senior citizens extended warranties that are 40% of the sale price which I see as excessive (rip off!) since you should not pay more than 10% of the purchase price for an extended warranty. My parents recently experienced a salesman at the Northbend Oregon, Pony Village Mall, Sears store try to sell them an extended warranty on a washing machine that was a little over 40% of the sale price! They didn't buy it but then they had a refrigerator go out about 2 weeks later and the same Sears store (Sandy or Scott 541-756-7323) refused to fix or bring them another one and it did have an extended warranty! Sears has quite a long list of complaints! An investigative reporter named Tappy Phillips at WABC-TV in New York had some success getting a refund for one consumer but Sears wanted the consumer to sign a document that said there could be no publicity regarding the settlement! I'd like to see them get some publicity! Thank you!

Pamela
Warner Robins, Georgia
U.S.A.