Sears ripoff Pittsburgh Pennsylvania

I work for sears, they will only replace a unit if it has had 3 functional parts replaced in a rolling 12 year period. comming out to your house for 3 or 4 times won't cut it. If you are really upset take your receipt and head back to the store on a bussy day and start comlpining loudly in front of the potential customers. the manager will then gladly help you.

This is my opinion based on experience. Sears and other department stores are not "TRUE" contractors. You have a very necessary appliance that needs to preform year after year. Sears hires middle men , licenced plumbers,to install their products.

My suggestion is to go to a local Plumber with years of experience and a good reputation and by a superior product through them. Remember Local plumbers do not want to sell you credit cards and have every day hands on experience. They know which mfg of water heaters work they can carry many differnet brands for many different applications.

Who will sell you a water heater? Someone who deals with many mfg or a 19 year old comm sales person?

Opinions are free

Did you purchase a Master, Repair, or Value Protection Agreement?

The Master Protection Agreement has a 'No-Lemon' clause. Which means that if it takes more than 3 times to fix the problem, they will replace the whole unit. Best Buy has this policy also.

I would look over your warranty again and see if this is included.

Also, Sears will replace the water heater if they can't find any suitable parts or technical knowledge. Which from what I've read you might have a good leg to stand on.

Good luck!