Sears Warranty warranty worth really nothing San Antonio Texas

Since I last posted my compalint, my mother has canceled ALL contracts with Sears. After talking to one of the (Sears)technicians (that I went to high school with), I replaced the washing machine, stove, refrigerator and air conditioner and purchased her an extended warranty and non are from Sears. Sears would come out at and never fix (completly) anything and after getting advice from a former classmate and Sears tehnician she would be a fool to continue to deal with Sears. When my mother has to go 2 weeks without using her washing machine and use public washers when she was paying for a warranty something is wrong and sears was the problem. I can not understand why continue to TRY to repair the washing machine that they have been working on for years.

Since I last posted my compalint, my mother has canceled ALL contracts with Sears. After talking to one of the (Sears)technicians (that I went to high school with), I replaced the washing machine, stove, refrigerator and air conditioner and purchased her an extended warranty and non are from Sears. Sears would come out at and never fix (completly) anything and after getting advice from a former classmate and Sears tehnician she would be a fool to continue to deal with Sears. When my mother has to go 2 weeks without using her washing machine and use public washers when she was paying for a warranty something is wrong and sears was the problem. I can not understand why continue to TRY to repair the washing machine that they have been working on for years.

I'm sorry, but Tom is right.

Your report didn't have enough details to support your claim that your mother was "ripped off."

If you want to convince me and other consumers to avoid Sears, you'll have to fill us in.

I'm sorry, but Tom is right.

Your report didn't have enough details to support your claim that your mother was "ripped off."

If you want to convince me and other consumers to avoid Sears, you'll have to fill us in.

I'm sorry, but Tom is right.

Your report didn't have enough details to support your claim that your mother was "ripped off."

If you want to convince me and other consumers to avoid Sears, you'll have to fill us in.

I'm sorry, but Tom is right.

Your report didn't have enough details to support your claim that your mother was "ripped off."

If you want to convince me and other consumers to avoid Sears, you'll have to fill us in.

Once again, you need to provide DETAILS and FACTS to help Sears out. All you are doing is saying someone was unprofessional and giving attitude.

1) What was wrong with the washer that required four or five repair visits? Was it the same problem? If so, what was the problem that could not be fixed? If there were multiple problems, what were they? How old is the washer? When did all the repair visits happen? (within one year, ten years, one month?)

2) When did your mother call Sears this last time?

3) What did your mother request?

4) What EXACTLY did Larry say that was "nasty and very unprofessional"?

5) What specifically happened that you feel exemplifies Sears giving your mom the "run around" or ripping her off?

You really need to provide Sears with this information in order for that company to evaluate the complaint and take action. Right now, it only looks like Larry may have told your mother that whatever was wrong with the washer no longer or never was covered by the warranty, so she got upset and called you.

If Sears comes to fix a washer more than 4 to 5 times, then it is clear either tech has not a clue what is wrong or she just purchased a lemon for a washer. Attitude to a paying customer is unprofessional, denying a customer to speak to someone else is unprofessional. Sears is too big of a company to try to rip off the elderly and thanks to this site others will know what some people have gone through and are going through. If Sears is not going to fix the washing machine right then replace it or stop accepting my mothers money for a warranty that is really no good. My mother called the Cooperate office and that is where the unprofessionalism comes from. I guess if that says a lot for those collect the big bucks.

It probably will help Sears address your complaint if you state

1) What was the problem with the washer;

2) When this conversation happened;

3) What your mother requested;

4) What EXACTLY Larry said that was "nasty and very unprofessional";

5) What specifically happened that you feel exemplifies Sears giving your mom the "run around".

Stating only vague conclusions that someone was disrespectful or gave your mom the RUN around or took advantage of the elderly is not useful to Sears in evaluating your letter.