Sears/Kenmore Kenmore Gas Range Hoffman Estates, Illinois

To Ann,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your gas range.  At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist.

My name is Dianne with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at SMAdvisort@searshc.com so you dont have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the gas range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Ann) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support