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Report: #1467289

Complaint Review: Select Home Warranty - Mahwah New Jersey

  • Submitted:
  • Updated:
  • Reported By: niroml — Pharr United States
  • Select Home Warranty
    One International Blvd
    Mahwah, New Jersey
    United States

Select Home Warranty lies to customers to sell their products to consumers Mahwah New Jersey

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Select home warranty

One International Blvd.
Suite 400
Mahwah, New Jersey 07495-0400 1-855-267-3532

Sold me a home warranty policy by misrepresenting the coverage it provides and refuses to refund me the total amount paid for the policy after I learned about the actual coverage it provides. The following timeline lists the communication between myself and Select Home Warranty since the purchase of the home warranty policy.

 

July 10 218

I called Select Home Warranty at 1-855-267-3532 to inquire about the policy coverage for my appliances in my home. The salesperson who sold me the policy by the name of "MARK" (1-588-267-3532    X5047) explained that I could buy a one-year policy that would cover the cost to repair any of my appliances in my home for a fee of $399.00. The sales person "MARK" assured me the policy would cover 100% of the cost to repair any appliance in my home after a 30 day waiting period after purchasing the policy and a $60.00 deductible that I would pay directly to the company that Select Home Warranty would send to my home to repair my appliance.

 

I purchased a one-year policy #Sxxxxxxx6 from Select Home Warranty on July 10, 2018.  The salesperson who sold me the policy told me that I would be receiving the documentation for the policy in the mail. I never did receive the documentation in the 30 days after purchasing the policy. 

 

Aug 29, 2018,

I called Select Home Warranty to file a claim on my refrigerator and to ask for the policy documentation.

 

The Select Home Warranty customer service representative that answered my call by the name of "HANNA" explained that the policy documentation had been sent to the wrong address because the salesperson who sold me the policy made a mistake entering my contact information into their system. The customer service representative - "HANNA" corrected my contact information in their system and placed a request to have the policy information emailed to me on that day.

 

I filed a claim #3xxxx7 on my refrigerator Kenmore Elite - Model 7xx.xxxxx.xx1 (primary refrigerator in my kitchen) and expressed an interest in also having an additional refrigerator located in my garage Kenmore Elite – Model 1xx.xxxxxxxx looked at.

 

The Select Home Warranty customer service representative – "HANNA" explained that the policy only covered the primary refrigerator and that I would have to pay an additional $40.00+ dollar fee to have the other refrigerator added to the policy. I refused to pay any additional money for covering the second refrigerator and filed a claim on the primary refrigerator. The Select Home Warranty customer service representative – "HANNA" scheduled a service repairman to visit my home that same day.

 

The Select Home Warranty repairman visited my home that day and diagnosed the problem on my refrigerator. I paid a total of $60.00 (I have a copy of the receipt) to the repairman from:

Top Service Repair

2209 Nappa Valley Dr

Mission, Texas 78573

(956) 897-6322

Appliance Repair Order: #3xxxx7

Receipt: #0xxxx1

 

The repairman said he would file the claim for the cost of repairing my refrigerator to Select Home Warranty and that he would call me back when the claim was approved.

 

September 17, 2018

After waiting for more than 2 weeks for a reply from the Select Home Warranty repairman, I called the repairman to ask for a status of the claim. He informed me that he had not received any reply from Select Home Warranty.

 

I called The Select Home Warranty customer service representative customer service department to inquire about the status of the claim. I was informed that the reason the claim had been denied because the claim had been submitted for the second refrigerator that I had initially expressed an interest in having looked at. I explained to the customer service representative that I had filed the claim on the primary refrigerator and not the second refrigerator that was not covered by the warranty. I went on to explain that "Hanna" must have made a mistake and filed the information incorrectly when I last called in.

 

The Select Home Warranty customer service representative then resubmitted the claim for my primary refrigerator and that I would have to wait several days to have the claim looked at again.

 

September 21, 2018

I called the Select Home Warranty customer service department to request the status of the claim and was informed that it had not yet been processed they had not received any documentation from the repairman. I informed the Select Home Warranty customer service representative that I was personally going to call the repairman who had visited my home to see what had happened. The Select Home Warranty customer service representative informed me that she would also call the repairman to request the diagnostic information for the refrigerator.

 

I called Top Service Repair that same day and spoke with the repairman that visited my home on August 29, 2018, and asked him if he had submitted the diagnostic information. He assured me that he had indeed submitted the documentation to Select Home Warranty on the same day he visited my home. He went on to explain that this is a very common practice by Select Home Warranty where he submits claim information only to find out that Select Home Warranty fails to acknowledge the receipt of the claims.

 

September 21, 2018

I called the Select Home Warranty customer service department to request the status of the claim and was informed that the claim information sent in by Top Service Repair had been received but filed under the wrong claim number. The customer service representative informed me that the claim information submitted by Top Service Repair had been filed under claim #3xxxx7 but that it should have been filed under claim #3xxxxx2.

 

She went on to explain that claim #3xxxxx7 was the original claim that was denied because it was filed for the second refrigerator that I had expressed an interest in having looked at by the repairman. This claim was canceled when the new claim #3xxxx2 was created for the primary refrigerator.

 

I was told that they would have to review the claim information and that they would make a decision within a day or so and that I would have to call back for the results.

 

On or about September 22, 2018, to September 25, 2018 (I can’t recall the exact date)

I called the Select Home Warranty customer service department to request the status of the claim and was informed that after reviewing claim they determined that the cost of repairing my refrigerator was going to be a total of nearly $700.00 and that Select Home Warranty was only going to approve a $150.00 reimbursement after I provided a receipt of the payment made to Top Service Repair. She went on to explain that Select Home Warranty would only cover $150.00 because I had filed the claim within the first 3 months of the policy coverage.

 

I proceeded to explain to the customer service representative that this was not what the salesperson told me when he sold me the Select Home Warranty policy on August 28, 2018. I explained that the salesperson "MARK" who sold me the policy told me that Select Home Warranty would cover 100% of the repairs after a 30 day waiting period. The customer service representative told me that I had 30 days from the time of purchase to review the policy documentation and request a full refund if I did not approve of the policy.

 

I went on to explain that I never received the policy terms and conditions within the first 30 days of the purchase and that I was not given the opportunity to review the information to make an informed decision. I never received the term and conditions because the salesperson conveniently made a mistake entering my contact information into their system.

 

I then requested a full refund of the purchase price $399.00 of the policy based on the fact that I was misled about the coverage of the policy. The customer service representative transferred my call over to the cancellation department to process my cancellation request. 

 

I also requested that the company contact the salesperson who sold me the policy and investigate why he lied to me when he sold me the policy. I requested a call back from one of their supervisors regarding the outcome of the investigation. I never received a call back from Select Home Warranty.

 

On or about September 26, 2018, to September 30, 2018 (I can’t recall the exact date)

I called the Select Home Warranty customer service department to request the status of the refund and was informed that Select Home Warranty was only going to refund me a total of $206.60 and that it would take several weeks to get processed and have a check mailed to me. I once again requested a full refund of my policy to no avail.

 

I once again requested to have the salesperson “MARK" investigated and a full refund of my purchase. I requested a call back from one of their supervisors regarding the outcome of the investigation. I never received a call back from Select Home Warranty.

 

November 13, 2018

I called the Select Home Warranty customer service department to request the status of the refund check which I have still not seen at this point. I also once again requested a status of the investigation of the salesperson by the name of "MARK" and look into why he is still employed by Select Home Warranty and most likely lying to customers to sell their products. I explained that I was lied too by the salesperson who sold me the policy and that I wanted a full refund to the purchase price for the policy. 

 

The Select Home Warranty customer service representative by the name of "JOY" went on to explain that she was aware that the salespeople for Select Home Warranty have lied to customers to get the sale and that she did not approve of such methods but that she could do nothing about this.

 

The customer sales representative informed me that she was going to create another ticket to request a full refund for my policy.

 

Total money lost $459.00.  $399.00 for the Select Home Warranty Policy + $60.00 for the deductible I paid to Top Service Repair. 

 

Buyer beware, don't buy any home appliance insurance from Select Home Warranty. Had I gone to straight to sears as my wife told me to do the repair would have cost me $500.00 and not $1,159.00 with Select Home Warranty. 

 

Guys, listen to your wives.......

 

 

 

This report was posted on Ripoff Report on 11/13/2018 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/select-home-warranty/mahwah-new-jersey-07495-0400/select-home-warranty-lies-to-customers-to-sell-their-products-to-consumers-mahwah-new-jer-1467289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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