Sensible Home Warranty Scammers, doesn't pay contractors - STAY AWAY Sparks, Nevada

I signed a 2 year contract with SHW.  The last 2 incidents that I called them on the declined the claim.  I am strongly stressing that when I originally contacted them I was told that because if the policy I purchased, once I was covered I need not worry about annual maintenance, that everything is covered - period. 
Well, that is not the case.  My 20 yr old washing machine went in Sept 2011.  They sent out a contractor who told me the gear shaft was frozen, that a new washer was in order.  I went to Sear and purchased a new one.  When I hadn't heard from SHW I called them and they told me that they would have repaired the old one and offered me $200.  I was furious.  I needed a washer and it was already installed.  Who in their right mind is going to fix a 20 yr old washer??

My next venture with them was in March 2012.  My AC didn't work and I called.  They sent a convicted felon contractor.  Now, they say the 'thoroughly check out their contractors" well, that's a huge NOT.  I found out too late.  Stay away from this warranty company. They are thiefs and I feel sorry for anyone who's supposedly covered by them.  I cannot stress enough, stay away from Sensible Home Warranty.