Sensible Home Warranty NOT Sensible Home Warranty! CHEATER, FRAUD, SWINDLER Home Warranty Sparks Nevada

The facts are as follows:

I purchased from Sensible Home Warranty (SHW) the “Complete System Plan Annually” for $389.67. The coverage is effective from “January 14, 2013 until February 14, 2014”.

During the coverage period, our “(touch-screen) over the range microwave was malfunctioning”. I tried to reset the same by un-plugging and re-plugging it, but still, malfunctioning. Therefore, I contacted SHW about the issue, and within a few days the technician came, diagnosed and tried to repair but could not. That he would prepare a report with SHW. Thus, I paid via my personal check the service call fee of $45.00 to the technician.

After a few days, I phoned SHW about the “microwave issue”, the agent told me to call back after a few days because they are waiting for the technician’s report.

Assuming my memory is correct, on “February 21 or 22, 2013”, I asked for the update of the technician’s report, the agent told me that SHW would issue me a “three hundred dollar ($300) pay-off check” under my name for the microwave, so I can buy a replacement. The agent told me that the “processing of the check would take six to eight (6-8) weeks”, and that I would receive that check within that waiting period. I asked the agent to provide me a reference number, or an e-mail reference pertaining to the check, and she said that she would do the same, I never received an e-mail reference.  

Within a week after February 22, I phoned SHW, and asked to be transferred to their billing department, agent told me, she could not do that. What she could do was, “relay my message to the billing department”. She suggested that I e-mail the billing department directly to ask for the status of the check within the sixth (6^th) week from February 22, 2013. I e-mailed the billing department “twice”, April 9 and April 11, that department never replied to my two (2) e-mails.

Naturally, I worried because my simple request to have an e-mail reference about the check was not fulfilled. There was actually “no customer service” because the agents could not transfer my phone call to the right person whom I can talk about the reference check.

On the eight week after February 22, spoke with an agent to ask for the “update of the $300 check”, the agent assured me that, I would receive the check on or before April 26. I asked for a tracking number of the check in the mail, agent could not provide, I asked to be transferred to billing department, agent told me billing is closed for the day because they are located in New York. To make it short, they are not helping me at all.

I think the last time I phoned SHW was April 30; agent told me that definitely, I would receive the check on or before May 3, Friday. Of course, I asked for a tracking number of the mail in the check, agent could not provide, again, the same excuse.

I decided to stop calling SHW because I was wasting time. Now I know that, “they breached the contract on February 21 or 22, 2013” when the agent promised me the “$300 payout check”. “SHW never delivered and fulfilled their promise”.