ServPro Driven by desasters Frauds, Forgery and Liars Allentown Pennsylvania

Since you were not present during this so called estimate. You cannot and do not have the right to make your comments. There was never a "Walk Thru" and the agent didn't have an Ipad in the home at any time. Why was there not a copy of this contract given to the home owner at that time? Because she would have seen that her signature was forged by one of the 2 employees that were there to perform the service. And as for your mailings.. How is it that when produced in the court there was a return to sender on the envelope.. you say several letters were sent.. If the company that acted on behalf of the insurance company was able to mail paperwork, the insurance company was able to as well. But your company wasn't able to mail anything because YOU had the worng address..That fault lies on you. And also, why if you hadn't gotten the 2nd check couldn't you do the very simple thing like make a phone call.. You had the number.. No you waited an entire year and tried to take a senior citizen to court.. You and your Attorney got caught in your own lies and the court ruleing proves it.. The judge found for the defendant.. YOU LOST!!! That's all that matters now... She won. An 82 year old woman beat the big bad ServPro company and their Attorney..You can't continue to take advantage of people and expect everyone you lay down and roll over.. We didn't and I sure hope everyone that reads this understands that the law does work if your honest.. Hope the owner of ServPro fires your liying rearend now

When the employees got on site for the original loss, a walk through was done with a son and then the paperwork was gone over and signed by the home owner. This was completed on the employee's ipad. No work can be started without an authorization signed by the home owner giving the company permission to do the work. An explaination of what was to be done occured. There may have been some miscommunication about the capet clean and the carpet restrech being a supplemental estimate to the work that was origionally completed.

The second invoice was mailed to the home owner. Thirteen days later, the home owner called the office to say she received the check and what should she do with the check. She was told she could mail the check, someone from the company could pick it up or she could drop it off. She decided she was going to drop the check off to the facility.

When the check was not received several weeks later. A letter was sent to the home owner as a remminder of the over due amount. Two days after the letter was sent, a phone call was received from the son, Tim, stating he refused to pay this bill. He said this was included in the origional amount that they were given to give to us. He was informed that this was not the case. A copy of the estimate, was resent to the home owner so she could give it to her son Tim. When no reply was received, it was sent to the attorney.

The attorney sends several letters to the home owner before this is sent to the court and a court date is set. There was never any response to any of this information. When the court papers were received, a call was made to the adjuter. The adjuster, then called Servpro and she was told that if the amount due, plus the interest and the attorneys fees up to that point were paid, then this would be dropped. The check from the insurance company was received, but the interest and attorneys fees were not paid.

The son, Tim, called again, saying they were not going to pay anything else and that the company should be ashamed to go after an 82 yr old woman. Never once was the company ever told that a check was sent to the facility.