Complaint Review: Shell Gas - Houston Texas
- Shell Gas P.O. Box 2463 Houston, Texas U.S.A.
- Phone: 800-300-8113
- Web:
- Category: Gas Stations
Shell Gas ripoff, FALSE Gift Card Advertising, card can't be used at a Shell station Houston Texas
*Author of original report: Gift card cannot be used at one of their Lansing gas station.
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I recently bought 5 x $25 shell gift card. The first time I tried to use the gift card at a Shell pump, I got 'network unavailable' error. I went inside and was told that they couldn't accept the gift card because they had network problem. The problem has been on for 'a few days' and they couldn't tell me when it would be fixed.
I pointed out to cashier that on the back of the card, it states 'TREAT THIS CARD LIKE CASH' (printed in capital, ironically). They did accept cash and credit card at the time, but not gift card. Cashier still wouldn't help me with the gift card. I called shell gift card help line and emailed their customer service center later.
Bottom line is they agreed that the gift card can NOT be treated like cash. They gave me a lot of 'reasons'. Like the gas station failed to redeem my gift card is individual owned shell station. Then there is someone mentioned that if the station doesn't have the 'software', they could NOT accept gift cards.
Also their gift card help line is terrible. First CSR I talked to hang up on me. Second transferred me to their supervisor. But after over 5 minutes ringing, no one picked up the phone and there is no answer machine.
I asked for a return cause their false advertising but refused by gift card help line. I emailed their customer service again to ask for the return. If no answer, I will file BBB. Will keep you all updated.
So be aware, DO NOT buy shell gift card cause you will have trouble to use them later.
Ling
East Lansing, Michigan
U.S.A.
This report was posted on Ripoff Report on 12/01/2005 04:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shell-gas/houston-texas-77252/shell-gas-ripoff-false-gift-card-advertising-card-cant-be-used-at-a-shell-station-houst-166537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Gift card cannot be used at one of their Lansing gas station.
AUTHOR: Ling - (U.S.A.)
SUBMITTED: Thursday, December 01, 2005
Huston Texas is their company mailing address. Seems that rip off added "Houston Texas" automaticly.
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