Sinless Vapor 14 day trial - charged within 1-2 days of receiving product... Provo/Orem Utah

I thought this was a great deal to pay the $4.95 shipping and get the 14 day trial. The initial shipment was delayed several weeks, which is fine & understandable as they sent me a notice via email about the delay and that they would include a free fruit vapor.  The product finally arrived yesterday but I was displeased with no labeling on the bottles (ordered light menthol), no invoice/packing slip or any indication of which bottles are which and to confirm I received what I wanted/ordered.  I emailed them to cancel, not to charge my card again & that I need them to send me instructions on returning all of it.  I then received the $99 and change charge to my card today... Called customer service who was unable to help me with info on how to return the product or receive a refund. My info and situation was "documented" and passed along to someone who would contact me back within 24 hours. I hope I receive contact by the same time tomorrow to expedite returning the product for my full refund. I understand I'm out the initial shipping, but not if I had no time to try the product AND was charged after contacting them to cancel & initiating the return...