SiriusXM SiriusXM is easy to join but can be very hard to leave. Buyer beware! Internet

We've happily subscribed to SiriusXM through our past six cars. However, we're retired now and don't drive very much so when their automatic renewal notice arrived I called SiriusXM and specifically told them to cancel. Since then I've been getting bills but I ignored them and our service ended about a month ago.

Now I'm getting bills from a collection agency saying that SiriusXM turned our "overdue account" over to them! I called SiriusXM and demanded that they correct the problem. The first person I spoke with said she'd turn me over to her supervisor. Then she came back to say her supervisor wouldn't talk to me; instead I should call an 877 number. I asked repeatedly who was at that number but her only answer was that she didn't know. I called but their message said to call during business hours (it was 2:30 in the afternoon EDT).

So I called SiriusXM again. After telling him the date, exact time and the name of the person I spoke with to cancel our service, he admitted that their records show my call but said the cancellation was never processed. Hmmm. If that was true, then why did our service stop working? He said he was going to "escalate" the problem and assured me that (a) our credit hasn't been damaged and (b) our account is cancelled and our balance is zero so I can safely ignore all current and future bills.  

I may be wrong but my guess is that this was all a sham to scare an established customer back into the SiriusXM fold. We won't be accepting any more new car "satellite radio free trials." Buyer beware!