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Report: #1236753

Complaint Review: Skin Logic - San Jose California

  • Submitted:
  • Updated:
  • Reported By: Gayla — Norman Oklahoma USA
  • Author Confirmed What's this?
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  • Skin Logic 1020 Willow Street San Jose, California USA

Skin Logic and Eyetensive I sent off for free trial and got put into auto ship to the tune of $200 per month San Jose California

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 I ordered free trial offers of Eyetensive and Skinlogic and I was charged only for the shipping but without my knowledge, I was enrolled in an auto ship program to the tune of almost $200 per month ($92.90 for Eyetensive and $94.90 for Skinlogic).  I called and was able to cancel the auto ship on both items and learned that shipments for both had been mailed 6/17/15.  I tried to call back twice to actually talk to Customer Service to see if I could get an authorization to return number once the shipments arrive and each time that I got through to a person, it would automatically hang up on me.  I'm furious!  This tells me that when my shipments arrive and I try to call for a return number, I won't be able to get through to customer service at the number listed as 888-959-6072 (the number that was listed on my bank statement for Skinlogic) and 888-589-8874 (the number that was listed on my bacnk statement for Eyetensive).  The other number I found on the web is 405-905-7546.  I did not use a credit card for this transaction -- I used my bank debit card.

This report was posted on Ripoff Report on 06/19/2015 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-logic/san-jose-california-75125/skin-logic-and-eyetensive-i-sent-off-for-free-trial-and-got-put-into-auto-ship-to-the-tu-1236753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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