Complaint Review: Skycare EHR - Nationwide
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- Author Not Confirmed
- Skycare EHR Nationwide USA
- Phone: 8887890971
- Web: www.skycareehr.com
- Category: Software
Skycare EHR Horrible Service for a Horrible Product Santa Ana California
*UPDATE Employee: Yes, I am serious
*Author of original report: Are you serious?
*UPDATE Employee: Changes
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2 years ago, I began looking at Electronic Health Records to meet the desires of Medicare and to bring my practice up to speed with I.T.
I looked at several companies, and chose this one. During a short trial period, I noticed that alot of the areas of the EHR were not shown to me. My mistake - after purchasing the software, I realized that the reason these areas were not demonstrated was because they don't function.My biller has to do twice the amount of work for billing because theirs doesn't bill.They supposedly also enrolled me in a training program. I have not received ONE training session. Nobody answers the phones at the office when I wanted to schedule another session. This, by far, is the single worst experience I've had with any vendor in my office. I can only urge fellow physicians to adopt a different EMR and stay far away from this company.
This report was posted on Ripoff Report on 03/03/2015 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skycare-ehr/nationwide/skycare-ehr-horrible-service-for-a-horrible-product-santa-ana-california-1213119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Yes, I am serious
AUTHOR: Jenny - (USA)
SUBMITTED: Thursday, March 05, 2015
Again I apologize on behalf of my employer regarding the lack in communication. However your software was still FULLY functional during this 14 day period of readjustment. I believe that most of the individuals that have nothing but bad things to say, are quite frankly looking for any excuse to make SkyCare look like a bad business choice for an EHR. We maybe going through a difficult readjustment period, but make no mistake we have a rearranged business plan and we are still a certified EHR company.
I'm sure there are plenty of people out there that Skycare leaves a bad taste in their mouths due to previous bad business deals, however those people have left this company, not without leaving their damage on us unfortunately, and our business model has changed. And on the other side of things, we have several clients that are with us still despite this adjustment and they are understanding and willing to stay with us during this time. For those clients we thank you and look forward to continuing to serve your EHR needs. I encourage any of our clients that feel uncomfortable with the period of readjustment to reach out to us for futher clarification on where we are headed.
#2 Author of original report
Are you serious?
AUTHOR: - ()
SUBMITTED: Wednesday, March 04, 2015
"We were going through changes"? That's it? So I suppose that is the same thing I can tell the parents of my patients if I shut down my office, don't notify anybody, have them all show up to their appointments without having a clue. That's a ridiculous excuse. So is it also safe to assume that all of the other problems with the company are gone? Did Tinkerbell come down and spray some magical fairy dust on the worst EHR in the country that you call Skycare?
My bank has been notified to cease payments and I'm finished with this company.
#1 UPDATE Employee
Changes
AUTHOR: Jenny - (USA)
SUBMITTED: Wednesday, March 04, 2015
I am an employee of Skycare, and in the implementation department. We haven't closed our doors to our clients, we have had a few changes in the infrastructure of the company, however we are staffed and answering phones. The reason for not having success contacting us is due to these changes. We apologize for the confusion, and frustration. We have some new, exciting changes coming and certainly hope you'll reconsider. If you need immediate training, please contact me so I can get your service back on track. Jenny (888)789-0974 ext 212
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