Complaint Review: Skycare - Santa Ana California
Skycare, Skycare EHR, Platinum, Platinum MD Incomplete EHR Solution represented as a complete EHR Product. No Billing here... Santa Ana California
*General Comment: Need attorney
*UPDATE EX-employee responds: NEW EXECUTIVES NOT PAYING CONTRACTED SEVERANCE PAY - NEW LEADERSHIP IS EVEN WORSE
*Author of original report: Skycare EHR Formerly Platinum MD Contact Information and update
*Author of original report: Gary is the idiot doing the collection calls
*UPDATE Employee: SkyCare EHR
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Skycare represents themselves as a complete EHR solution that is fully customizable, which they are NOT. Their product does not having a billing solution, at least by the industry standard. They roll up to a superbill then you have to use another billing service to re-enter the data into that system, which is double the work. In a complete solution the work flows seamless from patient visit to billing the insurance companies including the reporting of the Accounts Receivables.
Also the functionality in there program does not work. They claim you can e-RX which you cannot do because that program is not currently functional, yet it was sold that you can do this. In addition they are not certified to allow you to prescribe any narcotic type drugs, which entails almost all persecriptions that are not over the counter. No e-Labs either because that functionality either. They are claiming that they will have a complete billing solution, which they promised to me 2 years ago, which they do not have.
We have started a class action lawsuit against these guys because not only have they taken our money each month wihtout doing anything, when I changed my banking information they treatened to sue me. They were the ones who misrepresented their product yet are trying to sue me.
I did start using this product and the flow through they say is customizable it is still a terrible solution. It took them 6 months to create my custom templates. Yet they charged me and charged my account again. They also told me I would get my stimulus incentive money for $21,250 for my first year, and more money each year after that. They said this would take them about 6 weeks total, which this never happened. I was with them for 6 months and canceled my service and they told me I was stuck in a 60 MONTH CONTRACT and i needed to pay them a $10,000 cancellation fee.
My Attorney is currently working on suing them, and we have found that we have a lot of comapny. So far we have found 80 other Doctors that are not happy with this comapny and trying to get out of their contract or taking legal action agains them.
I am currently very happy using my FREE PRACTICE FUSION system that is a much better solution in working functionallity, billing, and its FREE.
Buyer beware this company has a history of screwing people over and trying to sue them to hold them to contract which they misrepresented and continue to represent on their website of being a complete EHR solution, which they clearly are not.
DO NOT sign a 60 month contract with them.
This report was posted on Ripoff Report on 10/01/2014 12:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skycare/santa-ana-california-92705/skycare-skycare-ehr-platinum-platinum-md-incomplete-ehr-solution-represented-as-a-comp-1180309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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