Skycare EHR No Support or implementation services provided. Continues to draft bank account. Going to sue this company! Santa Ana California

My physician signed up with this company in 2014. When we enrolled with this companies EMR, we did not know that we would be locked into a contract.  Our salesperson also told me that we would receive government incentives for purchasing the EMR.

They have continued to draft our practice bank account and have not provided any services that were promised or that are in the contract.  

We also, by law, have to write prescriptions electronically starting April 1.  Their EMR doesn't do that or we were not trained how.

I have been calling up to 10 times a day and nobody answers the phone, nobody calls back.  I cannot confirm if this company is even in business!

Furthermore, we were told to fax certain papers that were needed to get the physicians government incentive.  I have tried to call that department and cannot reach anybody at all.

We were scheduled for training. On the day of training, nobody called and we couldn't reach anybody there.

My physician will file lawsuit against this company as they ave not held up their end of the contracts.  I even wonder if this was a scam.

If anybody else is having this problem, be sure to notify your bank to stop the transactions and notify the authorities of possible fraud.