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Report: #471519

Complaint Review: Sleepy's Mattress - Brooklyn New York

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  • Reported By: Brooklyn New York
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  • Sleepy's Mattress www.sleepys.com Brooklyn, New York U.S.A.

Sleepy's Warranty Lies, And Revocation 8 month old mattress with a hole on the bottom sleepys refused to replace it then voided our warranty Brooklyn New York

*Author of original report: update

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A report about the sighting of a hole was placed with Sleepy's. They gave me a hard time setting up an inspection. I had to write a detailed letter explaining the problem, and demanding an inspection.

An inspecter came out checked the mattress. A week later were notified that our mattress would not be replaced, and that our warranty has been voided. The problem with this is that (2) 150 lb adults sleep on this mattress, there are no children in our home and we don't so much as have any visitors.

We have had our full zip close vinyl bed cover on the mattress covering this bed and it shows no signs of damage what-so-ever. Our bedframe is proper according to standards of the warranty.

This is unjust and I refuse to sit around while a Corporate giant makes off with $2000 of my money on an 8 month old mattress. They also had the audacity to offer to sell me another mattress despite me having unresolved issues with this one.

Juan
Brooklyn, New York
U.S.A.

This report was posted on Ripoff Report on 07/20/2009 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys-mattress/brooklyn-new-york-11238/sleepys-warranty-lies-and-revocation-8-month-old-mattress-with-a-hole-on-the-bottom-slee-471519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

update

AUTHOR: Angry consumer - (U.S.A.)

POSTED: Tuesday, July 28, 2009

A letter has been forwarded to The BBB and we are currently awaiting a response from Sleepy's.. I am currently working on a second complaint letter which will find itself to Sleepy's corporate offices, as well as Serta. I plan to continue to fight this aggressively.

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