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Report: #411321

Complaint Review: Smart Style - Spencer Iowa

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  • Reported By: spencer Iowa
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  • Smart Style 500 11th St SW Spencer, Iowa U.S.A.

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I am a former employee of Smart Style, I had worked there for ten months, was on my second round of applying for the managers position. Everything was falling apart with only two employees, had three one quit when the area supervisor told her to find a babysitter for her sick child and buck it up and come to work. She had said she was done, and the girl who had been doing the schedule took her off the schedule. This left me and another girl to fill all of the blanks, with an area supervisor who saw no reason to come and help. I was in the middle of moving and getting a new veichle so i couldn't help out as much as i would of liked. I was left to pull another 12 hr shift in a weeks time.
The other girl decided to come and get her things she quit, I had called the area supervisor the day before to ask for help, only to get my rear chewed because the one girl quit, was told i refused to work more than 30 hrs, and than preceeded to tell me that the store did not need a manger and that was not the reason everything was falling apart. Only to go in the next morning and relize that the area supervisor expected me to keep the store opened from nine to nine Monday thru Fri, eight to eight on Sat and ten to six on Sun. I weighed out my options, I called the area supervisor told her the bomb blew up in Spencer and that I was done and if she wanted the store opened she would have to open it herself.
I reapplied after my three months were up to get this lecture by the current manager on how she didn't want anyone who could not make fifty percent commission on her team, that there were complaints about people being to bubbly. And that she got the go ahead to run the store the way she seen fit.
Yet I have been having a hard time getting a job anywhere else and feel I have been blacklisted if not been given a bad reference with out me giving my side of the story. what do i do?

Sheilahagerty
spencer, Iowa
U.S.A.

This report was posted on Ripoff Report on 01/12/2009 06:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smart-style/spencer-iowa-51301/smart-style-cost-me-my-self-respect-and-esteem-spencer-iowa-411321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

I called the regional supervisor took four days for a reply asked if they were giving me a bad reference

AUTHOR: Sheilahagerty - (U.S.A.)

POSTED: Friday, February 13, 2009

I finally got irritated, and decided to ask if i was getting a bad reference the answer i got was we can't give out your background report, okay, i am sure i know what is on that report, to be honest i don't think there is anything that bad on there. And anyone who has a computer and internet can look up my name and figure out from there who is who, so what is the deal with that can someone explain that answer to me? I just wanted to know why it is difficult to get hired by another salon i am using them as a reference. And i can't prove anything unless a potential employer says hey, they said this and blah, blah.

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#2 Author of original report

It is sad that this goes on in a workplace

AUTHOR: Sheilahagerty - (U.S.A.)

POSTED: Wednesday, January 14, 2009

I am waiting my best friend of twenty odd years is quiting to move on to a chair rental, she has seen a lot with this supervisor, she even had to hear my complaints during this time. When I get that feeling I made a mistake, she tells me she would have done the same, and I think about it and yes to do it all over again I would. Because I know my worth, I know what I did for the store, and when the time is right I will get my job back, may not be this year or the next but I know and I may give the one above the other one a call and so on. but thank you jennifer.

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#1 UPDATE Employee

You're not the only one

AUTHOR: Jennifer C. - (U.S.A.)

POSTED: Tuesday, January 13, 2009

I went through a similar situation when I decided to come back to Smart Style back in November. I was employed with this company previously from Nov. 2007-Mar. 2008. When my son was hospitalized with pneumonia Easter weekend (2008), I contacted my manager and informed her that I would be unable to work until he was well again. Even with me absent from the salon, we were well staffed and no one would be put out in any way by me being out. On the Friday before Easter Sunday, I was contacted by the manager and the area supervisor--BOTH telling me that I was to be there that Saturday to close the salon. I had to refresh their memories by saying that I had already called and said my son was ill; I could not be there. Of course I heard a song-and-dance from the manager stating that she would not cover the shift because she would be "out of town" that day. Which was a lie, because I had heard her tell me personally that she was spending that weekend at her father's home--which was in the same city as our salon.

Long story short, the area supervisor told me that she and our regional manager stated that my son's illness was "irrelevant" since my husband would be off of work that day, and that I needed to come in regardless. I in turn informed the area supervisor that it was probably best that I and the company part ways due to how they treated this situation, and I went to the salon that Saturday morning to get my things. Fast forward to November 2008. I was hired back at the company (in a different city than my hometown), passed the background check, and started my shift on a Saturday; only to be told 3 hours in that the regional manager stated that I could not work for the company. Turns out, the manager had checked the "DO NOT REHIRE" box on my resignation form, and had even written that I had "cursed her out and was rude to her upon leaving." When I went to collect my things the Saturday I left my home salon, the manager wasn't even there. And it's pretty hard to curse someone out when they're not even in the building if you ask me. In fact as I recall, she was supposed to start her shift at 10 that morning--I finished getting my things at the salon about 10:15 and she still had not showed up.

So due to someone's outright lies, I was hired and then fired all in the same day. But I fought it. I called our new area supervisor (Regis seems to go through a LOT these days) and left a message with our regional manager to explain MY side of the story. I told the both of them that what was written on the resignation form was an absolute lie, and they had to consider the character of both the manager AND the area supervisor at the time of me leaving the company. BOTH of these women were fired for customer service issues; the manager was heard by Wal-Mart employees, customers, AND Regis' own Customer Service Representative yelling and cursing out a customer--the customer had called the 800 number right there in the salon due to the rudeness of the manager (the area supervisor was fired due to making a racist comment about a customer's 2-year-old son as well as other issues in dealing with customers and employees).

When the new supervisor and regional manager took this into consideration, I was allowed to come back to the company. You have to fight tooth and nail sometimes, but in most cases it does work in your favor if you know you're right and have the proof to back it up. Don't give up--keep calling all the way up to the Salon Director if you have to. I know that this isn't the easiest company to work for at times, but if you get in with a good team, a good manager, and definitely a good supervisor, it's a win-win situation. I thoroughly enjoy the stylists I work with, and I enjoy being around my supervisor. Keep up with the phone calls; show that you're interested in coming back and that you can do the work that you are supposed to do. I know it seems as if your words are falling on deaf ears right now, but with persistence and patience the right ears to hear your story will come along. I wish you the best of luck.

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