Complaint Review: Spectrum cable -
I went online to pay my bill 10/22/2018 of 150.00. Had 185.00 remaining balance due to be paid by 11/23/2018 and I was canceling their service. Only gave spectrum permission to take the money out that day. They held the money that same day.
When I looked again, Spectrum tried to take money out again 10/29/2018 and 11/01/2018 to deduct money from my account that I did not authorize. I was charged 30.00 and 25.00 on returned check fees, plus the 150.00 that I thought it said they took on the 23rd.
When i called spectrum and complained about the overdrafts I was told 2 different stories: the first, that my bank did not authorize the release of the funds until the 1st, and they never got the money in the first place and the second story, that they wait until at least a week before they take the money.
Spoke with a Supervisor who angrily told me that I should have never gave them my bank info, and should have also read my contract. Ok. Called my bank and was told that they never hold money on bills, and that spectrum went in several different times attempting to take the money out from the 29th to the 1st.
Disputed with my bank and the funds were returned. Spectrum has now charged me a total of 576.00 for 2 months of service due to me disputing their sheisty actions: 335.xx cents for Oct/Nov, but where did the additional 241 come from? I'm month to month, no contract, and one months bill is 185.00.
Today is 11/08. Lol. I will pay 150.00 if indeed they never got it, as they claimed (but my bank statements prove other wise) plus the prorated price, but that's all these cretins are getting from me. Buyer, beware.
This report was posted on Ripoff Report on 11/09/2018 12:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spectrum-cable/spectrum-cable-spectrum-took-money-out-of-my-account-that-i-did-not-authorize-1466968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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