Report: #679872

Complaint Review: SpeeDee - Cedar Hill Texas

  • Submitted:
  • Updated:
  • Reported By: Anonymous — cedar hill Texas U.S.A.
  • SpeeDee
    321 E FM 1382
    Cedar Hill, Texas
    United States of America

SpeeDee Deceptive, Misleading, Deceitful, False Cedar Hill, Texas

*Consumer Comment: Computer not ready.

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Needing to get an inspection I drove into SpeeDee and was greeted by Cheryl Jobgen. I told her I need to get a car inspected. After spending 7 minutes tops, she comes into the waiting room to tell me the car didn't pass inspection.

I was then told that I could come back within 15 days to "try again" not telling me anything about what was wrong. She just said "drive your car for 60-100 miles, then bring it back in and we'll give you a free inspection."

I told her this made no sense...why would I drive the car for 60-100 more miles, then bring it back in, when I had no clue what was wrong with it.

After going back and forth with her a couple of times, trying to figure out what was wrong with my car I agreed and was ready to leave. THEN she told me that I had to pay 39.75 for the inspection, which I totally disagreed with. Again, making no sense whatsoever!

It would only be the same outcome, 15 days later if I didn't have a reason for the failed inspection. I refused to pay and she said "well it states right there (an 8.5x11 sheet of paper across the room, under a shelf) "that you have to pay for all inspections, whether you pass or not."

We checked with other inspection places in the area and all stated that they do not charge you for a sticker if your car doesn't pass. They will tell you what's wrong with the vehicle, you go and have it repaired, then come back and try again.

Not this woman. she couldn't tell me what was wrong with the car, so I could have it fixed. Then tells me I have to pay $39.75 and come back in 15 days after putting on 60-100 miles.

This is a rip off and I will never use SpeeDee with Cheryl Jobgen again. She knew the car wouldn't pass inspection the second time so she wanted to get her money up front...For Nothing! She's a rip off and so is the company she works for!

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#1 Consumer Comment

Computer not ready.

AUTHOR: Flynrider - (USA)

I can tell you why they couldn't tell you what was wrong. The OBDII computer (OnBoard Diagnostic system)in your car was showing a not ready status. In order to have up to date diagnostics, the car has to have been driven in a variety of situations (stop/go and highway) since the computer was last reset. This computer is also what drives the "check engine" light on your dashboard. Any inspection that includes emission controls will interrogate the computer to find out if the vehicle is running properly.The presence of a "check engine" or fault code on the computer is an automatic fail.

Sometimes people think they can get past an inspection by disconnecting the battery and causing the computer (and the check engine light) to reset. Of course, the computer knows it has been reset and will not provide a passing indication until the car has been driven enough to ensure that data from all sensors is within limits.

Given what you were told by this shop, it would seem that your OBD II system was indicating that it had recently been reset. The only solution would be to drive the car long enough for the computer to gather enough data to report.

"We checked with other inspection places in the area and all stated that they do not charge you for a sticker if your car doesn't pass."

I'm not buying this part. Most businesses will charge for the inspection and will not charge you for a retest if you failed the initial inspection. I can't imagine any shop willing to forgo an inspection fee just because the vehicle failed. They don't work for free. It just doesn't pass the smell test.

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