Complaint Review: Spirit Airlines - Internet
- Spirit Airlines Internet USA
- Phone:
- Web: https://www.spirit.com
- Category: Air Travel
Spirit Airlines Horrible Company Atlantic City NJ
*Consumer Comment: Not the airlines fault
*Author of original report: bubba
*Consumer Comment: WRONG
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This morning we arrived at AC International at 545 (in line) for a 6:30 departure. Spirit had a line out the door and 4 agents working. At 6:55 a Spirit employee approached us and asked where were flying,we told her Myrtle. She told us it was closed. It wasn't even 6 let alone 630. We were put in front to an agent at 655 and again she told us it was closed. I know there is airport security tapes so please check my times. She argued with me for 15 min telling me we missed our flight, a flight that was still on the ground. NEVER did she call up to the gate and ask them to hold the flight. After 15 min. of telling me we missed our flight she told us to go ahead and try. We arrived at the gate at 6:22 and the plane had taxied out. I had a job interview scheduled later today and tomorrow morning. I am now unable to interview for this position due to the horrible customer service displayed by your employees. Please check the security tapes and see we had a good half hour before the flight left and this woman would not allow us to make the flight. She stubbornly argued with us telling us we missed the flight. Where is the customer service? Where is a call to the boarding gate saying I have 2 passengers now checking in? WHAT THE HELL IS CUSTOMER SERVICE! I lost a chance for a job due to your agent arguing with me instead of doing the right thing and taking care of a customer. So now I lose my airfare, my job interview, and my hotel due to your inability to take care of a customer.
This report was posted on Ripoff Report on 02/27/2015 08:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-airlines/internet/spirit-airlines-horrible-company-atlantic-city-nj-1212117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Not the airlines fault
AUTHOR: Robert - ()
SUBMITTED: Friday, February 27, 2015
First off let me just say that I will not fly Spirit for many reasons, however in this case YOU are the one that is wrong.
Spirt like every airline has specific "cut-off" times. For Check-In that is 30 minutes before the depature time. You Checked-In at 5:55 for a 6:30AM flight since they let you Check-In they so far have done NOTHING against their policy. In fact, you having gotten there at 5:45AM with a line out the door and to be at the counter by 5:55AM actually shows that they perhaps were trying to get you on the flight..or the line wasn't as bad as you are trying to make it out to be.
Now, their other policy is that you must be at the gate no later than 15 minutes before departure. Figuring you were done with Check-In at 6AM, it took you 22 minutes to get through TSA and to the gate. TSA has nothing to do with the airline, so any complaints about the length of that line has nothing to do with Spirit. So since you arrived at the gate at 6:22AM that is 7 minutes after you were required to be there, so they again.
Of course they "could" have called ahead but how long should they have waited? What if it took you 30 minutes to get through security? How about 45 minutes? No my guess is that you think they should have waited until 6:23 and then it would have been okay for them to leave.
I find it very funny that you tell them to look at the security tapes. As all that will do is confirm your times you gave them. Where that you were late and they did exactly what their policy showed. So go ahead have them look at the tapes all day long.
I really wonder what time you planned to be at the airport. As now you state that you tried to get their earlier but of course "things happen". Well I don't know where you get the idea that an airline is responsible for these things. You also mention how many times you see people rushing to catch planes at the last minute. Okay so how do you know that the "last minute" isn't 15 minutes before departure? Have you stopped these people as they were running? Did you watch them all the way to their flight? Or are you on board and you see these people jump on at the last second...okay so how many don't you see that actually missed their flight? For that matter really how many times have you seen that happen. As I fly quite often and can't remember ever seeing this happen.
Oh and yes I do expect your next update to be an entire list of calamities that occured causing you to be delayed by 1 hour and 45 minutes where you couldn't get there at 4:30AM like you planned.

#2 Author of original report
bubba
AUTHOR: Dominic - ()
SUBMITTED: Friday, February 27, 2015
Bubba,
It's obvious you never travel or leave your shell. Yes, they do ask you to be early. Things happen and you end up running late. I travel frequently and always see people rushing last minute to get on a plane. So, brush your tooth and keep quiet!

#1 Consumer Comment
WRONG
AUTHOR: Bubba Lee - ()
SUBMITTED: Friday, February 27, 2015
Last I checked you are recomended to arrive no less than 2 hrs before a domestic flight departure and a minumm 1 1/2 hrs.
The airlines commonly close the door 20 - 30 minutes before actual departure as a manifest has to be filed with the government showing actual passenger names for the flight before it can take off.
This takes time.
Finally Airlines have not delayed flights for security delays since 9/11.
Please review the requirements for catching a flight before posting such a silly complaint again, Thank You in advance.


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