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Report: #776501

Complaint Review: spirit airlines - Internet

  • Submitted:
  • Updated:
  • Reported By: chenz23 — VALRICO Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • spirit airlines 2800 Executive Way Miramar, Florida 33025 Internet United States of America

spirit airlines Spirit, $9 Fare Club, Free Spirit $9 Fare Club Ripoff Internet

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I purchased the $9 fare club membership in July of 2010 for $39.95. I very much enjoyed the low fares, but the airline started to go downhill because they kept adding more and more fees. Therefore, i cancelled my membership in July of 2011 to avoid being re-billed.

Out of the blue in September i was charged $59.95 for a renewal! The best part was that i didn't have access to my $9 fare club membership that i supposedly renewed in September 2 months later. I don't understand what renewal occurs 2 months after you cancel a membership.

I called Spirit Airlines and was given the proper run around. I also had to opportunity to speak with several unhelpful customer service reps. I had to get two phones going to finally get through to someone. When i eventually spoke with someone, i was told that the membership was non-refundable. I explained that i did not renew the membership. 

I had to ask to speak with a manager and i was placed on hold for 20 minutes. The entire call took an hour.

Spirit Airlines has a great scam going. Charge people for a membership that they do not want and when they call to complain and get their money back you tell them that it is non-refundable. If spirit airlines was not a company and someone was running around and charging things on peoples credit cards they would be in jail

This report was posted on Ripoff Report on 09/13/2011 09:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-airlines/internet/spirit-airlines-spirit-9-fare-club-free-spirit-9-fare-club-ripoff-internet-776501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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