Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1155831

Complaint Review: Spirit Airlines - Nationwide

  • Submitted:
  • Updated:
  • Reported By: disappointed1234 — Mechanicsville Virginia
  • Author Not Confirmed What's this?
  • Why?
  • Spirit Airlines Nationwide USA

Spirit Airlines Auto renewed $9 Fare Club charge without any notice of renewal and refuse a refund even when called within 30 days Miramar, Florida Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I signed up for the $9 Fare Club with Spirit Airlines in order to get a lower fare.  The membership is $59.95 per year.  They require you give your credit card and sign up for auto renewals.  They do not give an option to pay for only one year.  When it was time for renewal, they send out no notice that the renewal or charge is about to take place as they are hoping you will forget.   I did forget until I saw it on my credit card bill.  I tried to call, but it's impossible to reach a live person.  I immediately went on their website and sent a message asking that they cancel my membership and refund this year's renewal fee.  They flatly refused and cite the fine print saying I gave permission. They also refuse to cancel for next year saying that I must sign in and cancel on their website.  After getting a new password and signing in, I had so much trouble even finding the location of the place to cancel.  I have dealt with many companies in the past that would auto renew but they all would send a renewal notice and would cancel my membership and refund the membership fee if I called within 30 days of renewal.  I feel Spirit is trying to trick people into auto renewing as they hope people forget, they don't send out a warning notice of the impending charge, then flatly refuse to refund.  Their fares may sometimes be cheap with this level of customer service, buyer beware!  I will use other airlines, even if I have to pay more, in the future.

This report was posted on Ripoff Report on 06/18/2014 03:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-airlines/nationwide/spirit-airlines-auto-renewed-9-fare-club-charge-without-any-notice-of-renewal-and-refuse-1155831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now