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Report: #284452

Complaint Review: Spirit Airlines - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Delray Beach Florida
  • Author Confirmed What's this?
  • Why?
  • Spirit Airlines www.spiritair.com Nationwide U.S.A.

Spirit Airlines Spirit Airlines- terrible customer service Miramar Florida

*Consumer Comment: This one takes the cake

Show customers why they should trust your business over your competitors...

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I booked a flight online and inadvertently entered the incorrect date. When i recieved the e-mail confirmation 10 minutes later, i immediatley contacted Spirt Airlines to advise that I made an error. Spirit airlines would not waive the $70 change fee to correct the date. I spoke to a supervisor who would not help me. I think that Spirit Airlines needs to be a little more understanding when it comes down to the fact that people make errors and that every correction should not be made at the expense of the consumer. I am shocked and disappointed in the way that this situation has been handled.

Kathy XXXXXXXXXX
Delray Beach, Florida
U.S.A.

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This report was posted on Ripoff Report on 11/12/2007 06:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-airlines/nationwide/spirit-airlines-spirit-airlines-terrible-customer-service-miramar-florida-284452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This one takes the cake

AUTHOR: Tallulah-phoebe - (U.S.A.)

POSTED: Monday, November 12, 2007

Let's see. YOU inadvertently entered the wrong date and never bothered to confirm and double-check the data you entered before finalizing the ticket sale. ALSO, you purchased a non-refundable fare. Why is it a rip off that the company would not waive the change fees to fix YOUR mistake? The responsibility falls completely on you and your carelessness.

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