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Report: #213602

Complaint Review: Stainsafe Companies - Palm Beach Gardens Florida

  • Submitted:
  • Updated:
  • Reported By: Chippewa Falls Wisconsin
  • Author Confirmed What's this?
  • Why?
  • Stainsafe Companies 354 Hiatt Ave Palm Beach Gardens, Florida U.S.A.

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STAINSAFE... My a@*. Sorry about that, but seriously I would like to know who runs things over there????? Anyone there? Hellooooooo!!!!!!
This by far is the worst company I have ever dealt with and believe me NEVER AGAIN!!!

It all began on September 5th, 2003. My mother and father baught us a furniture set for one of our wedding gifts on September 5, 2003. Purchased the 5 yr Diamond Supreme. Sometime in November of 2005 my 3 year old son accidentally cut both the couch and love seat. Stainsafe accepted my claim. They advised me that it would have to be replaced fabric was no longer available after not hearing anything after 8 weeks I called waited for ever on hold come to find out they found a company that had the fabric advised me I would be recieving my "FABRIC" in the mail within 8-12 weeks instead I got a letter dated December 15th, 2005 saying now part replacement authorization please allow another 8-10 weeks based on availability, oh but wait...... To be Continued....

Renee
Chippewa Falls, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 09/30/2006 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stainsafe-companies/palm-beach-gardens-florida-33418/stainsafe-companies-hellooo-anyone-there-warranty-that-does-not-exist-why-are-they-213602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Author of original report

" Heres my story" Chippewa Falls, WI

AUTHOR: Renee - (U.S.A.)

POSTED: Saturday, September 30, 2006

Yeah, I know this has got to be getting old!!!! And I feel for everyone that has endured the same problems!! Today it is now October 2nd, 2006 almost been a year.and Still have gotten anything. I'll be making a call in the next few days. I wonder what I'll hear this time??? Please anyone what do we do? this is just wrong!!! we need to shut them down.

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#4 Author of original report

Stainsafe update 1

AUTHOR: Renee - (U.S.A.)

POSTED: Saturday, September 30, 2006

Well, anyways I ended with contacting Stainsafe with 14 days if Tech. is need well Duh not everyone knows how to Upolstry. Guess what I never received it called claims and guess what this time they tell me that the store I bought the furiture at was not accepting my claim to use towards new furniture.that I would have to accept a cash settlement I went to the retailer discussed it with them come to find out that Stainsafe has pretty much screwed them also on claim and until they get paid they will not accept anything new. Decided to go with cash settlement.

At that time when I was at Economy Warhouse talking with Ron he agreed that once I recieved my check They will give me a $200 trade in allowance plus the credit from the purchase of the Warranty. Called claims again.. advised them I wanted my check!!! This time I hear, we'll be mailing you out a form that your mother needs to sign and have notorized. Got her done the fastest I could. Sent them back certified again I hear nothing for a couple of weeks so I once again decided to call them again to check on the status. I'm told yet the third time it will take 8-12 weeks to process. DEADLINE: Setember 22nd, 2006. Of course I haven't seen it yet.... To be Continued

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#3 Author of original report

Stainsafe update 1

AUTHOR: Renee - (U.S.A.)

POSTED: Saturday, September 30, 2006

Well, anyways I ended with contacting Stainsafe with 14 days if Tech. is need well Duh not everyone knows how to Upolstry. Guess what I never received it called claims and guess what this time they tell me that the store I bought the furiture at was not accepting my claim to use towards new furniture.that I would have to accept a cash settlement I went to the retailer discussed it with them come to find out that Stainsafe has pretty much screwed them also on claim and until they get paid they will not accept anything new. Decided to go with cash settlement.

At that time when I was at Economy Warhouse talking with Ron he agreed that once I recieved my check They will give me a $200 trade in allowance plus the credit from the purchase of the Warranty. Called claims again.. advised them I wanted my check!!! This time I hear, we'll be mailing you out a form that your mother needs to sign and have notorized. Got her done the fastest I could. Sent them back certified again I hear nothing for a couple of weeks so I once again decided to call them again to check on the status. I'm told yet the third time it will take 8-12 weeks to process. DEADLINE: Setember 22nd, 2006. Of course I haven't seen it yet.... To be Continued

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#2 Author of original report

Stainsafe update 1

AUTHOR: Renee - (U.S.A.)

POSTED: Saturday, September 30, 2006

Well, anyways I ended with contacting Stainsafe with 14 days if Tech. is need well Duh not everyone knows how to Upolstry. Guess what I never received it called claims and guess what this time they tell me that the store I bought the furiture at was not accepting my claim to use towards new furniture.that I would have to accept a cash settlement I went to the retailer discussed it with them come to find out that Stainsafe has pretty much screwed them also on claim and until they get paid they will not accept anything new. Decided to go with cash settlement.

At that time when I was at Economy Warhouse talking with Ron he agreed that once I recieved my check They will give me a $200 trade in allowance plus the credit from the purchase of the Warranty. Called claims again.. advised them I wanted my check!!! This time I hear, we'll be mailing you out a form that your mother needs to sign and have notorized. Got her done the fastest I could. Sent them back certified again I hear nothing for a couple of weeks so I once again decided to call them again to check on the status. I'm told yet the third time it will take 8-12 weeks to process. DEADLINE: Setember 22nd, 2006. Of course I haven't seen it yet.... To be Continued

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#1 Author of original report

Stainsafe update 1

AUTHOR: Renee - (U.S.A.)

POSTED: Saturday, September 30, 2006

Well, anyways I ended with contacting Stainsafe with 14 days if Tech. is need well Duh not everyone knows how to Upolstry. Guess what I never received it called claims and guess what this time they tell me that the store I bought the furiture at was not accepting my claim to use towards new furniture.that I would have to accept a cash settlement I went to the retailer discussed it with them come to find out that Stainsafe has pretty much screwed them also on claim and until they get paid they will not accept anything new. Decided to go with cash settlement.

At that time when I was at Economy Warhouse talking with Ron he agreed that once I recieved my check They will give me a $200 trade in allowance plus the credit from the purchase of the Warranty. Called claims again.. advised them I wanted my check!!! This time I hear, we'll be mailing you out a form that your mother needs to sign and have notorized. Got her done the fastest I could. Sent them back certified again I hear nothing for a couple of weeks so I once again decided to call them again to check on the status. I'm told yet the third time it will take 8-12 weeks to process. DEADLINE: Setember 22nd, 2006. Of course I haven't seen it yet.... To be Continued

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