staples staples.com technical support 3 years technical support plan $199 Tarzana California

Staples plans are ripoff.

I bought a computer 3 years ago with 3 years technical support plan $199. They said your money will be refunded if you don't use the plan. I didn't use the plan. I called them one week before the plan finish. Customer service said that you will get money 30 days after the plan finish. Nothing happen, no refund after 30 days. Then I sent an email about my situation. I got an email after one week that I have to call customer service again. I called them and they said that we can not refund your money because you have to file a request before 30 days finish. I said that I called your customer service and customer service said to me that you will get your money after 30 days. They said there is no record of your call, but I have a record on my phone bill. Actually they stole my money from my pocket very easy. Be careful.