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Report: #231450

Complaint Review: Staples - Warrington Pennsylvania

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  • Reported By: Warrington Pennsylvania
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  • Staples 1075 Main St. Warrington, Pennsylvania U.S.A.

Staples Failure to honor $3 ink recycling coupons ripoff Warrington Pennsylvania

*UPDATE Employee: Check for Policy Specifics

*UPDATE EX-employee responds: You are correct

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Staples is currently offering a $3 coupon towards purchases for every Lexmark of HP ink cartridge that you bring in for recycling/reuse.

I brought in 4 cartridges, for a total of $12 in coupons.

The coupons clearly state on them "May redeem up to 3 per day". However, the refused to honor this at checkout and would only accept 1 coupon. The chasier stated, "We can only take 1 at a time." When I pointed out that the coupon stated that 3 could be used per day, the cashier stated, "But only 1 per purchase."

I have carefully reviewed the terms printed on the coupons, and no where does it say you can only one per purchase. In terms of usage it only says, "May redeem up to 3 per day."

Thomas
Warrington, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 01/19/2007 12:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/staples/warrington-pennsylvania-18976/staples-failure-to-honor-3-ink-recycling-coupons-ripoff-warrington-pennsylvania-231450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Check for Policy Specifics

AUTHOR: Laura - (U.S.A.)

POSTED: Tuesday, June 26, 2007

You may want to check with management about their stores SPECIFIC policy regarding the coupons, before you cry ripoff. Loss prevention executives have recently begun requiring stores to have a "one coupon per item" type policy. An easy way around this is to buy your intended item (say, an ink cartridge?) and two other small items (such as 89 cent pencils, or a candy bar).

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#1 UPDATE EX-employee responds

You are correct

AUTHOR: Steven - (U.S.A.)

POSTED: Friday, January 19, 2007

You are completely correct here. I worked at Staples for a few years in the past, and the new policy towards them is 3 per day, and you may use all 3 at once. The former policy only allowed one per purchase. If you contact Staples directly and let them know the situation, I'm sure the corporate or presidents office will issue you some Coupons for your next purchase.

Working in a large corporation policies often change because of problems with fraud, sometimes these policies do not reach all stores or just some employees. So, its all a misunderstanding, and you were in the right.

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