Star Nissan poor customer service, taking advantage of a woman Niles Illinois

Ever been treated with disrespect by Star Nissan Service Department?
Please excuse my grammar, I am mad.

1. Got there at 9:00 am in the morning on November 24, 2008 gave Marcell my information and immediately he stated your warranty just expired in September 2008.

2. I stated that I would like my car diagnosed because my car was running cold. I mention that it maybe a transmission problem.

3. Marcell stated okay we will take a look at it I asked if someone could take me home and he said sure. Marcell told the porter to take me home in my car. I stated, My car wow my car is broken. Red flag

4. I called the dealer ship at 11:00 am asking if they located the problem and Marcell said no.

5. I called at 12:45 asking if they located the problem, I was told no by another gentleman.

6. Shortly after Marcell called stating that I had over $1100 in damages. I asked him to give me a quote for three of the important damages and he said $780, I said go ahead and fix my car. I then call Toyota asking about my warranty. Toyota said yes you still have a warranty. I called Marcell back and told him to stop the work (within 10 minutes), and he said okay, I also mention again that I have a warranty. He stated again, No your warranty has expired. I told him to call Toyota warranty department to verify the warranty. He did and he found that my warranty had not expired.

7. After Marcell talked to Toyota he called and stated that Toyota warranty only covered the air condition unit. I told him that I will give him a call back in 10 minutes; I wanted to dispute the claim with the warranty department.

8. I called the warranty department and my brother, warranty would not cover the total damages and my brother told me to go and get my car.

9. I call Marcell and told him that I was coming to get my car to take it back to Toyota. Marcell asked my why and I told him that Toyota misrepresented my warranty. Marcell then stated well we all ready started on your car, and I stated why, I told him not to start on my car.

10. I called the police and they told me that it was a civil matter and they were not going to get involved, after playing and joking around with Marcell.

11. I then asked for a service manager who eventually told me that I was a liar. He also stated that women are always crying. I need some legal advice or help.

12. When I picked up my car Nissan had performed all services on my car including the air conditioning repair, something I never agreed to. They tricked me out of $755.00 in one day. They would not release my car unless I paid for the services that I never agreed to pay for.

Kiamona
Skokie, Illinois
U.S.A.