Complaint Review: Star Nissan - Niles Illinois
- Star Nissan 5757 West Touhy Niles, Illinois U.S.A.
- Phone: 888-273-1394
- Web:
- Category: Auto Dealer Repairs
Star Nissan Terrible service poorly trained mechanics Niles Illinois
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I took my 2000 Nissan Altima into Star Nissan to check why my engine light was on, because I need to pass emissions with the car. Star Nissan told me that the o2 sensor was defective and needs to be replaced, so I paid for the check-up and ordered the new 02 senor from them. When the part came in on 5/22, I took the car in to get the o2 sensor installed. After two days of driving, the service engine light was on again. So on 5/24 I took the car into the dealer again to tell them of the problem. Richard, the service manager was very rude to me and told me in a harsh voice that we would be charged extra for another check-up and any more parts that needs to be ordered. He told me that within two days, another problem associated with the engine light must have emerged. I think this is highly unlikely and must have been the mechanic's error in the check-up. He insisted that I should pay more. Why should I pay more when there is a very good chance that the original o2 sensor was in fact still good, which Star Nissan replaced and as a result did not fix the problem. The point is, the engine light came back within two days (only about 2 hrs of driving) and Star Nissan should fix the problem I originally paid for without charging me more.
Shihuaxie
Lincolnwood, Illinois
U.S.A.
This report was posted on Ripoff Report on 05/24/2008 04:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/star-nissan/niles-illinois-60714/star-nissan-terrible-service-poorly-trained-mechanics-niles-illinois-334685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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