Sun Devil Auto ripoff, overcharged by more than 400%, car in worse shape after repair Gilbert Arizona

LISTEN THIS WHOLE THING MAKES NO SENSE..... FIRST OF ALL SOUNDS TO ME LIKE YOU PUT ON A PIECE OF TRASH THERMOSTAT HOUSING AND IT DID NOT HOLD UP..... 39.00 THERMOSTAT HOUSING SOUNDS AWFUL CHEAP TO ME.......SECOND OFF WHY WOULDNT YOU ASK THEM WHAT THEY WERE DOING TO YOUR CAR BEFORE YOU GAVE THEM THE GO AHEAD I KNOW FIRTS HAND AT SUN DEVIL AUTO THEY WILL GIVE YOU AND ESTIMATE AND EVEN SAVE OLD PARTS FOR YOU ........ AS FAR AS YOU A/C GOES COME ON THERE IS NOT TUNE UP OFFERED FOR A/C LOL........ I GUARENTEE THEY TRIED TO SELL YOU AN EVAC AND RECHARGE AND YOU DECLINED IT CAUSE AS WE CAN TELL IN YOUR REPORT YOU ARE POOR..........(I was over $400 poorer) YOU PROBABLY THOUGHT THAT THE 19.95 INCLUDED THE FREEON THERES NO WAY........ WHEN YOU GET THE DOLLAR CHEESE BURGER FROM MCDONALDS DO YOU COMPLAIN IT DOESNT COME WITH THE DRINK........ I BET YOU DO NICE TRY FOR FUTURE REFERENCE DONT GO TO A SHOP TO GET YOUR CAR FIXED IF YOU CAN GET THE PARTS CHEAPER ON YOUR OWN....... EVERYTHING IS MARKED UP IN THE WHOLE WORLD SUN DEVIL HAS CERTIFIED MECHANICS WORKING THERE THATS CALLED OVERHEAD........ THE ELECTRIC IN YOUR TRAILOR IS MUCH CHEAPER.......  

I HAVE USED SUN DEVIL AUTO FOR YEARS AND NEVER HAD SUCH PROBLEMS, IT SOUNDS LIKE THIS CUSTOMER IS NOT EDUCATED IN THE AUTO REPAIR BUSS, SUN DEVI AUTO HAS VERY FEW COMPLAINTS COMPARED TO THE OTHER REPAIR SHOPS.
JUST LOOK FOR YOURSELF, TYPE IN ANY OTHER REPAIR SHOP AND LOOK AT THERE COMPLAINTS. SUN DEVIL AUTO IS GREAT

Is actually "Sun Devils Auto Response" as in automated, since I saw the same response -word for word- on another report. So you can go to thier site and fill out a report and wait.. if they were so worried about thier reputation I would think they could be a little more personalized in thier response, make a little more effort to get you to respond.

And I have never heard of an "A/C Tune-Up" either, did they tell you what it consisted of Lori? No one is saying you didn't pay for it or anything negative about you, just that the service itself, like Marc said, sounds bogus. Perhaps they just made up another service to sell to customers...

I am a Customer Service representative for Sun Devil Auto. We are very sorry that you may have had an unsatisfactory experience and we would like an opportunity to resolve this issue. Please contact us directly by going to our web site, www.sundevilauto.com. Click on Customer Service and fill out the form provided. Someone from our staff will contact you.

Sun Devil Auto is family owned and operated. Since 1978 we've established a premiere name and solid reputation in the valley's auto repair industry. We've built more than 20 store locations and it's with great pride that we confidently offer professional, friendly service while caring for our customers.

We employ ASE certified technicians. Our staff completes a comprehensive training program before they take to the shop, so you can be assured that your vehicle is in competent, capable hands.

We guarantee our work in writing and only perform the work you authorize.
Sun Devil Auto is a proud member of the Better Business Bureau. If for any reason you are not comfortable in contacting Sun Devil Auto then the Better Business Bureau might be a solution. They will listen to your complaint and contact us for a resolution. They will even arbitrate the matter if necessary.

Thank you for the opportunity to remedy this situation. We appreciate your business and hope to hear from you directly.

I'd sure like to know what that entails. Lori, could you post more on this subject, like exactly what they do in this process? Sounds bogus to me as AC systems have nothing to tune up.

It is advertised on their window...in GIANT letters as an "A/C Tune-up".
Had nothing to do with the engine.

Did you ask them to perform a tune up or to fix your air conditioner?

Normally, a tune up deals with engine performance not air conditioning.