Complaint Review: Swimming Pools Etc - Rancho Cordova California
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- Author Confirmed
- Swimming Pools Etc 3667 Omec Park Dr. Ste. 1 Rancho Cordova, California U.S.A.
- Phone:
- Web:
- Category: Sporting-good Manufactures
Swimming Pools Etc, Aka Development Inc., And More Misrepresented Merchandise -Shipped Wrong Product -Ripoff Business Practice Rancho Cordova California
*UPDATE Employee: Gary L Ray, we sent you exactly what you ordered.
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Swimming Pools Etc.com (SPE) should be avoided at all costs. There is no such thing as customer service at SPE. They appear to look at customers in-mass and could care less about building any repeat business. I can attest that there are numerous reports like the ones posted here all over the internet. This experience will change the way I shop on-line forever.
I recently placed an order with SPE for a Thermostat (89.00) and simple LED Bulb ($42.00). By the way, the "free shipping" is offset by a "handling fee". Using the info. posted on their web site, I confirmed its compatibility with my lighting system. The bulb shipped to me was not even close. I called and spoke with a representative whom looked at the web site and agreed with me, but still required that I submit an email to their support group. Over the course of the following week I was stone walled with regard to how to resolve the errant part. Not once did they even offer to exchange the part for the correct one. Instead, when pressed they essentially reverted to blaming me for ordering the wrong part. I eventually called again and was finally told to submit an RGA Form, only to find out that they were going to charge me a 25% restocking fee + shipping. And this was clearly their mistake. I confirmed the misrepresentation on SPE's web site by later searching and viewing other web sites which provided detailed pictures and definitive specifications of the the bulb I ordered further confirming that they were clearly wrong. Bottom line -SPE was willing to screw me for a mere $42.00 bucks.
As a matter of principle I have elevated my protest through MasterCard, am preparing a Better Business Bureau complaint and will file a complaint with the California Attorney Generals Office. Eventually, this will all catch up to them. I have also vowed to share my experience with others in hopes that they can avoid the frustration and financial loss.
G. xxxx in Houston
Houston, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 11/22/2008 09:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/swimming-pools-etc/rancho-cordova-california-95742/swimming-pools-etc-aka-development-inc-and-more-misrepresented-merchandise-shipped-wro-393933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Gary L Ray, we sent you exactly what you ordered.
AUTHOR: Jeff - (U.S.A.)
SUBMITTED: Saturday, March 21, 2009
Gary, I am surprised at your response towards us, I just noticed this posting as I do not look on this bogus site very often. We where willing to totally take the part back, you never filled out the RA request. All you had to do was return the part, we do not pay for return shipping when you clearly ordered the wrong part. The bulb you ordered is a replacement and the manufacturer sells replacements. We state right on our site that you must check compatibility prior to ordering, so you do not place blame with us, I see you did in fact place the order and see that you placed an order for a raypak thermostat, I guess this worked for you as I do not see any notes in our CRS module. Furhtermore, I do see that Bob helped you on 10-27-08 at 1035am and Scott also took your call at 822Am the same day. Bob gave you Nexxus the manufacturers number and then when you called back and used profanity towards Scott, he advised you to fill out our RA form if you where unhappy and return the product, YOU NEVER DID THIS. The part you ordered is NEXS-AGS24-N-LS and we verified with Distributor that this was in fact the part sent to you, the part you ordered. Our picture of it online is an exact picture of the part sent to you Gary.
For shipping being free, it is, our handling fee is 8.95 and if you have every shipped two items from two different locations in the USA to your location in TX, you would know that it cost roughly 15.00 per shipment to a residence....get your facts straight Gary.
How can you blame us for shipping the part you ordered? Also you stated incorrectly that we would not exchange as we exchange parts or products for customers that send us the part they ordered incorrectly back to us first. We have not received any Attorneys General letter as well because you know we shipped you what you ordered.
Please try to be more accurate when reporting on here, some people actually trust the Ripoffreport.com and you could discourage a potential buyer from placing an order with us. We do charge a 25% restocking fee, just like most other online pool supply companies as people just order products without knowing what they are doing, think about it, we have over 60,000 skus and if you order a light bulb for your spa you should make sure of compatibility...you ordered with IP address shown below and address of
Gary L. Ray
6202 Spruce Forest Dr.
Houston Tx 77092
United States
Phone: 713-907-5858
Payment Type: MasterCard
Card Number: xxxx-xxxx-xxxx-4377
Company : Website Ordered From: www.swimmingpoolsetc.com
IP Address:70.240.233.76
SPE will only reply if Gary replies with an apology or facts and does not reply with some negative tactics towards our company. Below is what you ordered and when you click on the exploded view of the light it clearly states which light is which, plus you could have called Nexxus to confirm it would have worked in your spa.
http://www.swimmingpoolsetc.com/NEXS-AGS24-N-LS.htm
We carry pool supplies, pool heaters, pool cleaners, pool filters, pool pumps, pool alarms, pool liners at a guaranteed low price. Check out our over 60,000 skus and pages at
http://www.swimmingpoolsetc.com/index.htm
www.swimmingpoolsetc.com
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