T-Mobile Wireless Should I file a T-Mobile Lawsuit for Charging me $200 for a Razor Phone They are Keeping? Bellevue Washington

I work for T-Mobile and may be able to shed some light on this situation. Restocking fees are only applied if we do not recieve a defective phone when processing an exchange or if you return later than we can accept. When reading thru the exchange we advice that to avoid being charged a restocking fee that you should send it back within 7 days of recieving the replacement.

Now the way this works is that if we recieved it after 90 days of the orginal order (60 days in a recend policy update that doesn't effect customer before mid march) then you will not recieve a credit for the handset. By this time we have already paid off the manufacturer for not returning their handset to them, so we will not credit you for the phone and be out of additional money.

Now if you have proof that we recieved the phone within the 90 day period of the original order than they should credit it since that is policy. However you should read the terms and conditions of your service regarding replacements. We do exchanges as a courtesy so that you don't have to go thru the manufacturer directly, which believe me is more of a hassle. At this point, if you proceed with a lawsuit it would have to go thru manditory arbitration which could take years and quite frankly it would not end in your favor due to the contract that you signed. So that's how it works.

demography (n.) The study of the characteristics of human populations, such as size, growth, density, distribution, and vital statistics.

The map you see at tmobile's website or stores is suppose to indicate their coverage or signal strength in that particular area.

demography (n.) The study of the characteristics of human populations, such as size, growth, density, distribution, and vital statistics.

The map you see at tmobile's website or stores is suppose to indicate their coverage or signal strength in that particular area.

demography (n.) The study of the characteristics of human populations, such as size, growth, density, distribution, and vital statistics.

The map you see at tmobile's website or stores is suppose to indicate their coverage or signal strength in that particular area.

I have never worked for them but I get a great deal. They even give me an additional free 50 minute every month for loyalty. That's 600 minutes or a free month a year! The service is great and friendly. Maybe you should stop trying to rip them off. I've had them for 5 years and they've been outstanding. Even giving me free products. I think you might be the one with a problem.

IF you have signed your name to a contract, then they have you.

Read between the lines very carefully. Did you sign anything that would include $200 restocking fees?

Plus if you tried to cancel before January is over like I did with my "second phone"- then they should be required to issue a full refund. These packers are playing with fire at that point!

But if you are trying to cancel those plans long after your service was shut off, they may try to get away with charging you cancellation fees anyway. Just because they can and you should have cancelled BEFORE the 14 days were over!

However if you are being charged $200 for restocking fees, and they insist you just get charged that for cancelling, there's nothing you can really do because the warranty implies in writing restocking fees will be issued.

A nasty truth but alltogether a dishonest company. I would take no prisoners.

Jeremy
Saint George Utah
U.S.A

i have a sneaking suspicion the reason you're being charged a restocking fee is because you filed to do a warranty exchange. before the warranty exchange is processed the representative will ask you if you have done anything to damage your handset and inform you that if the device is found to have been damanged you will be charged a restocking fee for the replacement of the phone that they sent you (because you sent them a "junk phone").

warranty is not to be confused with insurance. insurance is there to replace phones that you have broken in some way. warranty exchange is there for if there is a valid problem with the software or something like that.

also, i would like more clarification on what you meant by "I am being charged $200 for termination fees for cancelling a few days before the 14 day period." what 14 day period? when did you start your service? it sounds to me like you've had your service well over 14 days.

proceed with a formal lawsuit if you want, but you will lose. you have absolutely no legs to stand on.

i have a sneaking suspicion the reason you're being charged a restocking fee is because you filed to do a warranty exchange. before the warranty exchange is processed the representative will ask you if you have done anything to damage your handset and inform you that if the device is found to have been damanged you will be charged a restocking fee for the replacement of the phone that they sent you (because you sent them a "junk phone").

warranty is not to be confused with insurance. insurance is there to replace phones that you have broken in some way. warranty exchange is there for if there is a valid problem with the software or something like that.

also, i would like more clarification on what you meant by "I am being charged $200 for termination fees for cancelling a few days before the 14 day period." what 14 day period? when did you start your service? it sounds to me like you've had your service well over 14 days.

proceed with a formal lawsuit if you want, but you will lose. you have absolutely no legs to stand on.