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Report: #951492

Complaint Review: T-Mobile wireless - Internet

  • Submitted:
  • Updated:
  • Reported By: Amy — Torrance California U.S.A.
  • Author Confirmed What's this?
  • Why?
  • T-Mobile wireless Internet United States of America

T-Mobile wireless T-mobile are a ripoff company, Internet

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I've been with T-mobile for so many years. Back in Feb/2011 they advertised unlimited calls, text and data plan for $49.99, I called customer service asking about the details of the plan, they told me I have to get my own phone, because the phone is not included in the plan, I asked what kind of phone I should get, the customer service rep. recommended the I phone and she said I should get the unlocked one because she has one and she is happy with it.

I purchased an unlocked I phone from EBay, and I called them to activate, they had me agree to a contract for two years, which should expire Feb 2013.my Data never worked, I called many times and they had me change many setting on the phone, but I never could get the internet on the phone, I complained and I asked them to cancel my contract without penalty, because they deceived me and they lied they never agreed to cancel and they kept charging me for the plan.

last month I called again, they transferred me to the retention department, I asked them to cancel the contract, they told me they are sorry I could not get connected to the internet , they said the reason I could not get connected because I dont have unlimited data as promised, I have only 200 MG and it is very slow for the I phone, they said they will give me 2 GB and they are sure I will never have that problem of connection anymore, and the internet connection will be easy, and they had me agree to another 2 years contract, I still cannot connect to the internet , I complained again they said nothing they can do except selling me a phone or  change my plan to calls and text only no data.

 I got the plan on the first place because I wanted data. They also refused to cancel the contract without penalty, they tricked twice by promising data on the phone and they did not deliver. Until todays date I cant get data and they are not taking any responsibility for their mistakes and lies. I still pay for something I don't and can't get.

This report was posted on Ripoff Report on 10/05/2012 08:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-wireless/internet/t-mobile-wireless-t-mobile-are-a-ripoff-company-internet-951492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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