Complaint Review: T-Mobile Wireless - Internet
- T-Mobile Wireless PO Box 37380 Internet United States of America
- Phone:
- Web: www.tmobile.com
- Category: Cellular Phone Companies
T-Mobile Wireless Privacy Internet
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On September 11, 2012 at approximately 2:05p I contacted customer service, and I was connected to a Non-English speaking representative.
The representative Rafael, Employee Number 10362 opened my account and discussed several personal details with me about my account. I am (again) appalled, I have gone through great lengths, to assign a password to my account, and at no time during this conversation, did this representative ask me for my password. I feel my privacy is not protected with T-Mobile. I asked for a manager, and after no less than 6 attempts, Rafael disconnected my call.
I have had this happen in the past, and I thought I made my point very clear that a password was to be assigned to my account. Please!, Please! Explain to me (again) what do I have to do to protect my account from people who may try to gain un authorized access to my personal information.
I feel T-Mobile thinks this is a JOKE, and they do not take my privacy seriously.
I feel this incident is gross negligence on the part of the representative, and T-Mobile. I will file a formal complaint immediately against T-Mobile customer service, with the FCC.
This report was posted on Ripoff Report on 09/11/2012 01:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-wireless/internet/t-mobile-wireless-privacy-internet-939668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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