Tax Defense Network No Help, No Anser Internet

I told them how I call and leave messages and only receive call backs some of the time, or just an email reply. I told them I want phone calls. They told me they updated my account but that some information will have to be sent in an email and there is no way around that.

I also spoke with my sister, who told me that with email I have a record of my correspondence with them and with phone calls I, personally, do not. So, with that in mind I have lightened up about receiving emails. Since my last post, and talking with Customer Care, I do receive more phone calls. Thanks to the commenters for the advice.

I found their world-class "Gold Star Client Care" contact info on their website. I say call them up and put them to the test. Let them know you feel mistreated, and see what they say. 1-877-856-5118

It's not as if they are completley ignoring you. It seems they are legitimately trying to work with you. Like they said email is the best way to contact them and they are responding to emails so I would email them with everything you need.

How much have you paid them?

Sorry to say but the only thing that these "settle your taxes for less" firms tend to be good at is separating you from your money.

You would be better off dealing with a local CPA or EA.

You said you called at 5 pm on a Friday and no one called back? What time do they close? If it is like most companies (5 or 5:30) then that is probably why you didnt receive a call. Also, what are you calling for, to check the status? Are they sending you that status in the email? I think you may be a little paranoid.