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Report: #1212425

Complaint Review: The College Network - indianapolis Indiana

  • Submitted:
  • Updated:
  • Reported By: Rebecca — jersey city New Jersey
  • Author Not Confirmed What's this?
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  • The College Network 3815 rivercrossing parkway indianapolis, Indiana USA

The College Network Bernard J. Schrader, Alex Cortizo Misconduct, Negligence indianapolis Indiana

*Author of original report: Jeanski

*Consumer Comment: Comment

*General Comment: Given....

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I signed on with the College Network in May of 2014 under the guidence of Alex Cortizo

I signed on with The College Network on 05/31/2014 under the guidance of Alex Cortizo (Senior Program Advisor).  One month into this program I realized that it was the worst and most costly decision I have ever made.  I have several grievances with The College Network however what I most like to convey in this letter is that my electronic signature on the contract is misspelled.  It was entered by Alex Cortizo. 
 
I understand that the College Network allows 5 days for new customers to revoke their contract.  Unfortunately it took me a month to realize that this program was not for me.  My initial grieve related to an unexpected charge for Rx for NCLEX Success.  In the initial meeting with Alex Cortizo I did not consent to this.  He mentioned the product briefly and I explained that I did not wish to purchase this extra material because I had already obtained several Nclex products from my previous Nursing school.  I immediately called Academic Support to dispute this charge.  They agreed to remove the charge but argued that I had provided consent.  I requested the initial paper work to be sent to me and upon reviewing it I noticed since a check mark the box labeled NCLEX Success.  I did not check this box and I did not provide verbal consent to this charge.  Therefore I believe this charge to be fraudulent on the behalf of the College Network.  I also request written proof that this additional charge be removed from my account and have yet to receive anything.
 
It was upon reviewing this contract when I noticed that the electronic signature was misspelled, therefore the college network does not have a legal signature of mine on the contract.  I wrote to my academic supervisor of 07/29, 08/03, 08/29 requesting information about the misspelled electronic signature and he refused to comment on that particular issue. .I called him to discuss the possibility of terminating this contract.  He said my only option was to write to the dispute comity however stated that only one person has every been granted such approval.  I have called Academic support numerous times requesting the contact information for anyone who can help in these situations and nobody has helped.  I requested a copy of the recorded call of me agreeing to the terms and conditions of the program and was instructed to call corporate.  When I did so my voice mails were never returned.  When I managed to speak to someone from corporate they refused, and referred me to academic support.  When I requested the name and extension of the person I was speaking to they refused to provide any such information. 
 
I believe the College Network has falsely advertised their product and does not honor their end of the contract.  They advertise not only a product but a support system and boast excellent customer service.  The support system has failed on all account to help and address my dissatisfaction with the program.  I have been laughed at/yelled at and ignored by numerous staff members.  This program has destroyed me financially.  I do not believe that the allotted time days is enough time to adequately asses whether a program is suitable for you.  I have since taken on a second job to help with the monthly costs of paying for this program.  Even if I wanted to pursue this program I would not have the energy as I am exhausted from the extra work.
 
In conclusion I would like to state that I have dedicated my entire life to helping people.  I was a teacher for 7 years prior to nursing and have been working for a non profit serving the undeserved for 2 years in NYC.  In my job I work to help those who suffer from  poverty, domestic violence, and childhood abuse, and am barely managing to pay the monthly bills.  Since signing with the College Network I have been present with opportunities to work in Africa, a dream of mine, and had to turn it down due to the debt.  I had to turn down an additional opportunity to return to my old Nursing school at Ivy Tech where I could have received my RN degree in 2 semesters.   All of these missed opportunities are related to the financial restrictions of the College Network.  The College Network has destroyed my dreams and finances and I desperately wish to annul the contract.  I do not wish to take legal action but I will pursue this if you leave me no choice.   I want out of the Contract.  A contract for which you do not have my legal signature.
 
 
After submitted this letter, I received a letter from The COllege Network denying my request to annull the contract with no explanation.  I repsoned with the following:
I need to speak to Bernard J. Schrader directly about annulling this contract.  I received a letter from the Dispute Committee denying my request to annul the contract.  The letter did not provide any information as to why they declined my request.  The letter clearly states that I should contact 1 (800) 634-1443 and ask for a Tier 3 representative for further clarification.  I did exactly that.  The Tier 3 representative did not have any information regarding why my request was rejected.  Before hanging up on me, he suggested that I contact Bernard J. Schrader directly.  I did just that.  I have left two very clear messages with this man with my call back information.  Bernard J. Schrader has not made any attempt to call me back.  I want a full refund.
 
 

This report was posted on Ripoff Report on 02/28/2015 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-college-network/indianapolis-indiana-46240/the-college-network-bernard-j-schrader-alex-cortizo-misconduct-negligence-indianapolis-1212425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Author of original report

Jeanski

AUTHOR: Rebecca - ()

POSTED: Sunday, March 01, 2015

Thanks for the advice.  I have been keeping track of all interactions, but I appreciate your insight on the lack of reason for the rejection.  I felt the same way.  I do know that this organization is not accredited with the BBB and therefore do not have to uphold certain customer satisfaction standards, however the advertise excellent customer support.  There has to be a way to challenge the lack of support that they advertise.  I have been communating with firends who work in coporate law so hopefully something positive will come from this.  Thanks again for your response and advice. 

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#2 Consumer Comment

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AUTHOR: Jeanski - ()

POSTED: Sunday, March 01, 2015

To TYG:  Your response is ludicrous. If you can't add something constructive, please refrain from responding.

To the OP:  If they forged your signature on a document you have a case of fraud.  There may be an attorney somewhere who will take on the case. Or, you may be able to file it yourself. That's an avenue worth exploring. If you haven't already, make notes of who you spoke with and when.  The fact that they won't provide identifying information when responding to your complaints is usually a dead giveaway that something shady is happening. A legitimate organization wouldn't do that.

You might also consider disputing the bill if you used a credit card.

Good luck!

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#1 General Comment

Given....

AUTHOR: Tyg - ()

POSTED: Saturday, February 28, 2015

 Sorry to say this but given your tale of woe, its understandable WHY they said NO to you. YOU would say ANYTHING!!! YOU would accuse ANYONE to get out of this contract that YOU agreed to in GOOD FAITH. Right there is the major issue. YOU claim that YOUR signature is misspelled. YOU claim that they are not supporting YOU. As I said, YOU will say ANYTHING to get out from under the restrictions that have been placed on you. Im NOT saying that YOU directly are purposefully OR intentionally fabricating. I AM saying that YOU will say whatever YOU think YOU can accuse them of in order to get out of a legal obligation. YOU made the choices that got YOU there. YOU now have to live with those choices and all the fighting in the world is only going to frustrate you even further. See the big tell that YOU may not be telling the whole truth is that fact that YOU try and sell yourself in the post YOU made. YOU first start off with how bad THEY are, then move on to the points of contention YOU have, then finalize the story with how GOOD YOU ARE!! Sorry but that's a dead give away. YOUR only course of action is to either drop out and take that MASSIVE hit to your credit OR finish out the schooling/training you have left and move on. All I can see is YOU making unsubstantiated accusations in order to get out of what you got yourself into. THAT is defamation when YOU do it on the web. THEY would be WELL within their rights to take YOU to task for what YOU have written. YOUR First Amendment Rights DO NOT protect YOU when YOU are using it to intentionally mislead.

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