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Report: #1470344

Complaint Review: The Home Depot - Deerfield Beach Florida

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  • Reported By: Glenn — Coconut Creek Florida United States
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  • The Home Depot 60 Sw 12th Ave Deerfield Beach, Florida United States

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After submitting my review of Home Depot's Behr paint products specifically 1 gal. #PFC-03 Behr Red Baron 1-Part Epoxy Concrete and Garage Floor Paint, received an email from The Home Depot refusing to publish review presumably for reasons of a negative report.  I asked why, however The Home Depot failed to advise on a timely basis.  I believe this information is vital to other do-it-yourselfers trusting The Home Depot to stand behind their products.

Here is the original report submitted on 12/22/2018.

Purchased Behr Premium PFC-03 Red Baron 1-Part Epoxy Concrete and Garage Floor Paint and the Behr multiuse Primer recommended by Home Depot paint specialist. Followed all instructions by first pressure cleaning the area, let dry for about a week, then applying the Primer with rollers specified by Home Depot paint specialist, followed by two coats of the Floor Paint with same rollers specified by Home Depot paint specialist. Allowed drying time of 90 hours with average temperature of 75 deg F.

Got a whole week of good performance. Neighbors thought painted garage floor looked great. Then after one week, the painted garage floor under my car tires began to peel off. Of course The Home Depot doesn't guarantee this product, so we're screwed. I'm familiar and experienced using industrial coatings, and have never seen a product with such poor performance.  Perhaps Behr should rename their product for show and tell use only ... in other words not for a garage with cars in it.

Photos will show peeled sections. I hope The Home Depot will publish this review because I believe it is important that fellow customers know what to expect when you invest lots of money to buy the "best" products as well as brushes, etc., follow all instructions only to get poor product performance.

Submitted review on 12/22/2018.
Rated product Poor.

 

This report was posted on Ripoff Report on 12/27/2018 06:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-home-depot/deerfield-beach-florida-33442/the-home-depot-blocking-report-that-behr-paints-dont-work-deerfield-beach-florida-1470344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Author of original report

Problem started with a phone call ...

AUTHOR: Glenn - (United States)

POSTED: Saturday, December 29, 2018

Robert, I really appreciate your comments. 

However, for your information, this problem first started with a phone call to The Home Depot explaining what happened when applying Behr primer and paint products after following all preparatory instructions and waiting over 90 hours for drying under optimal weather conditions.  The Home Depot customer service representative basically said that there is nothing they can do, and that although paint items were purchased from The Home Depot, we, the consumer assume full responsibility.  And that responsibility seems to include their product's quality and quality control.  When I asked for Behr's contact information, was advised that Behr will only relay the conversation back to The Home Depot, presumably because The Home Depot is the seller.

Upsetting for me was the representative's assumption that their customers were do-it-yourselfers without experience.  I have professional experience, meaning being paid for, application of industrial coatings.  And I'm sure other consumers also have various degrees of experience.  Belittling the consumer in favor of an inferior product sold by The Home Depot is wrong.  One of the objectives of my review is to share a professional's experience applying one of The Home Depot's most revered paint products.  A possible takeaway would be that even pros can screw up a job using The Home Depot's paint products. 

Thinking back to that original call, I would have liked The Home Depot to express some level of care, not just a blanket inference of not caring.  I've purchased thousands of dollars worth of products from The Home Depot over the past 10 years, and have always expected or assumed some level of concern or appreciation. 

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#3 Consumer Comment

Oh brother..

AUTHOR: Robert - (United States)

POSTED: Friday, December 28, 2018

1. The Home Depot represents Behr paints by being a reseller. There is an assumed level of community responsibility in that role.
- You know what happens when you "assume"..right?

2. The Home Depot Paint Specialist is an employee of The Home Depot working in their Paint Department. Which Home Depot product was purchased was largely based on his recommendation. This action further assesses liability to The Home Depot.
- Seriously?  You have shown nothing that shows they would be liable or knew you would have issues.  Also, they didn't manufacture that specific batch, they didn't come to your house and prep the floor, they didn't apply the product.  Of course in your mind it HAS to be the product as you did everything exactly as  you were told and didn't forget a single step you were told.

3. Desire to publish was based on fact that The Home Depot's malfeasance in representing a painting solution, selling the painting solution, and profiting from the sale of a painting solution should be something widely known by other Home Depot customers. Especially Home Depot customers looking to embark on a similar project. Many of us consumers trust that The Home Depot does the right thing by their customers. However as you reference in your rebuttal, your research seems to confirm The Home Depot cares much less than we, the consumer, had thought.
- WTH?  You lost me here, as nothing in your post or this update shows HD doesn't care about your situation.  Remember this is about them not posting your review.  By the way, exactly what do you want HD to do to "make it right"?

4. As for timely basis, 5 days is long enough. FYI as of the 6th day, still no reply from The Home Depot on why they officially refused to publish. Although you may self subscribe yourself to know about The Home Depot's review publishing processes, you did not disclose that you represent the Company.
- I guess you subsscribe to the "Scrooge" work schedule. Anyways, I will tell you I don't expect them to reply to you specifically other than perhaps pointing you to the same guidelines that are available on their PUBLIC web site. But not because they don't care, but becuse you would be very hard pressed to find any company to reply with specific reasons in a similar situation.  

Even with your rebuttal, I so hope others will benefit by learning just how The Home Depot and their vendor, Behr, cares so little for their mutual customers.

- Again..WTH?  There isn't a single thing you have posted in either your original post or the update that states you even tried to talk to HD or the manufacturer about the problem you are actually having.  It doesn't even seem like you have given them a chance to stand behind their product.

So if you haven't done so perhaps your time would be better spent contacting them and seeing if they will give you a resolution instead of worrying about why they didn't post the review.  

Then after that perhaps you can  post an update as to if either one solved your issue or offered you a satisfactory resolution.

Good Luck

Oh and contrary to what you think, no I do not now or have I ever worked for either HD or Behr.

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#2 Author of original report

Perhaps it was the review, but ...

AUTHOR: Glenn - (United States)

POSTED: Friday, December 28, 2018
  1. The Home Depot represents Behr paints by being a reseller.  There is an assumed level of community responsibility in that role.
  2. The Home Depot Paint Specialist is an employee of The Home Depot working in their Paint Department.  Which Home Depot product was purchased was largely based on his recommendation.  This action further assesses liability to The Home Depot. 
  3. Desire to publish was based on fact that The Home Depot's malfeasance in representing a painting solution, selling the painting solution, and profiting from the sale of a painting solution should be something widely known by other Home Depot customers.  Especially Home Depot customers looking to embark on a similar project.  Many of us consumers trust that The Home Depot does the right thing by their customers.  However as you reference in your rebuttal, your research seems to confirm The Home Depot cares much less than we, the consumer, had thought.
  4. As for timely basis, 5 days is long enough.  FYI as of the 6th day, still no reply from The Home Depot on why they officially refused to publish.  Although you may self subscribe yourself to know about The Home Depot's review publishing processes, you did not disclose that you represent the Company.

Even with your rebuttal, I so hope others will benefit by learning just how The Home Depot and their vendor, Behr, cares so little for their mutual customers.

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#1 Consumer Comment

Perhaps it is just how you wrote it...

AUTHOR: Robert - (United States)

POSTED: Friday, December 28, 2018

I went to take a look at their site and specifically for that product there were over 200 1-Star reviews the most recent was just a week or so ago. So they don't appear to have an issue with negative reviews, perhaps you failed to follow their guidelines. Their very first guideline specifically states "Focus on the product and your individual experience with it".  Basically looking for "facts" not opinions.

If this was your review, a good portion of your review dealt with the "Paint Specialist", a lot of opinions, and the "nail in the coffin" was probably the comment that you hope they publish it. Not a single review on their site came close to the extra fluff you had. Perhaps if you trimmed your report by about 2/3 and got rid of all of this "fluff" they would have posted your review and you still could have gotten your point across.

As for the warranty.  The warranty is provided by the company not HD, so of course HD won't cover it. This may be another reason why it didn't end up getting posted.

The most humerous part of your "RipOff" is that you posted the review on 12/22 which was a Saturday.  Now we don't know when it was rejected but your claim that they didn't respond to you as to a reason why in a "timely" basis is really funny.  Especially when you consider you posted this report 5 days later with 3 of those days being either a Holiday or Weekend.

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