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Report: #1272835

Complaint Review: The Home Depot - Las Cruces New Mexico

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  • Reported By: JD — mesilla park New Mexico USA
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  • The Home Depot 225 Telshor Blvd Las Cruces, New Mexico USA

The Home Depot Asurion Side by Sise refridgerator delivered damaged. The Home Depot refused to make it right. Waranty a rip off too. Las Cruces New Mexico

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While searching for a new refridgerator with my wife at the local Home Depot store here in Las Cruces, nm. We found the most adorable side by side Refridgerator and purchased it on the spot. We also purchased the extended warranty by asurion. They required a additinal $80.00 dollars for a delivery fee.

The refridgerator arrived a few days later and was banged up pretty good. While ther was one small scratch on the front door. There were several dings and missing paint on all four sides. I was told it would be taken care of by the driver and it was left outside in the weather for me to drag in the house. I only have the use of one arm and my wife cant lift this thing.  The Home Depot refused to install it.

I went to the stotre and Talked to Ivan in the appliaaaances department. He told me there was nothing I could do. He handed me two bottles of touch up paint. I asked him would that be enough?

I then called the manager Dianna S. She informed that if they damaged it in the store there was nothing I could do as it was sold "As Is". Not what my reciet said. Not what I was told when Ivan sold it to me. So now I have this abused refridgerator my wife refuses to part with.

I called Assurion and was told the warranty basically covers nothing. I was told anything that happened to the refridgerator was covered by the protection plan we also purchased. I was told to contact the manufacturer and purchase new doors. Since the doors were bent.

 

This is absolutely a horrible way to do buisness. The machine had one small scratch when I bought it. By the pictures below you will see it was treated poorly after purchase.

 

 

 

This report was posted on Ripoff Report on 12/08/2015 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-home-depot/las-cruces-new-mexico-88011/the-home-depot-asurion-side-by-sise-refridgerator-delivered-damaged-the-home-depot-refus-1272835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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