The Home Depot /Home Depot HDE Consumer Complaint of Fraudulent and Deceptive Business Practices filed in with OAG of Ohio Atlanta Georgia

Within the Office of the Attorney General for the state of Ohio, I have filed a Consumer complaint against Home Depot (Home Depot HDE) for what I believe are deceptive and fraudulent business practices.

Home Depot (The Home Depot HDE, Home Depot), serving as the Roof Contractor, failed to exercise 'due diligence' to discover reasonably foreseeable physical conditions, by refusing to visually inspect the roof decking from the interior of the attic. The attic is accessible, has a finished floor and an exposed attic ceiling, allowing for the safe entry and visual inspection of the roof deck material and deck structure. The Sales person was informed that the roof deck was planks and invited, on numerous occasions, to enter the attic to visually inspect the roof deck material, structure and the condition of the deck planks.  Yet, on each occasion, the Sales person declined the invitation and declined to visually inspect the exposed roof deck.

Also, approximately a month later, before the start of the roof installation, the Installation Manager was informed by the Home Owner that the roof deck was that of planks, and also, the Installation Manager was invited to the attic to visually inspect the exposed deck, yet, this invitation was also refused.

Home Owner in an attempt to limit any unforeseen conditions, exercised due diligence in informing the Sales person and the Installation Manager that the roof deck was that of planks.  Also, the Home Owner exercised due diligence to expose any unforeseen conditions by inviting the Sales person and the Installation Manager to enter the interior of the attic to visually inspect the roof deck plank, roof deck structure and the condition of the roof deck planks.

Home Depot had a duty to perform a reasonable inspection of the site to determine the existing conditions.  Yet, Home Depot willful conduct not to perform a reasonable inspection negated their due diligence and therefore, Home Depot created what they claim as 'unforeseen conditions'.

The deck condition, the type of deck material, and the deck structure could have been reasonable discovered if Home Depot exercised due diligence to visually inspect the exposed deck from the interior of the attic space.  

Home Depot removed and damaged a large section of the Home Owner's roof, and then requested more money due to what they now claim as 'unforeseen conditions'.  Home Depot strong armed the Home Owner to either pay this additional cost or face the roofers being pulled off the job, leaving damaged roof exposed to inclement weather, allowing for the damaged and exposed roof to face the approaching winter months, and also, the forfeiture

of the deposit.  Home Owner entered a contract ($5,282.00) with Home Depot(Home Depot HDE) for the installation of  roof shingles, and  paid the required deposit($1321.00) to initiate the contract. The forced supplemental agreement pushed the final contract cost to $7888.00.

In an attempt to secure and maintain a positive financial credit score, Homeowner paid Home Depot in full.  And, now in full discovery of Home Depot illegal, deceptive and fraudulent business practice to strong-arm additional money, Home Owner has filed a Consumer complaint within the Ohio Office of the Attorney General, Better Business Bureau and other online Consumer advocacy groups to exposed these illegal, deceptive, and fraudulent business practices that violates protected Consumer Rights.

Home Owner is requesting that Home Depot (Home Depot HDE) refund monies illegally gained from the additional cost as outlined in the Contract Amendment, which charges for what Home Depot claim as unforeseen conditions.  Therefore, the Homeowner is requesting to be refunded in the amount of the Contract Amendment of two thousand six hundred and six dollars ($2606.00).

In addition, the unprofessional and unskilled manner in which the installation of the Home Owner’s roof caused unnecessary destruction and damages to the breakage of the vent pipe extending through the roof,  destruction of shrubs, decorative plants, the removal and destruction of mature rose bushes and the damage of rain gutters.  The Installation District Manager and the Installation Manager came out to the site/property to view these damages.  The Installation District Manager verbally agreed to 1)replace the top rain gutters complete around the top of the house,  2)agreed to have the venting pipe repaired, and 3)agreed to offering Homeowner with a 200 dollars gift certificate for destroyed and damaged plants.  However, all follow-ups with the District Installation Manager were either ignored or dismissed, and later, the verbal agreement changed to limit what was originally agreed upon.  I have researched to approximate the cost of damages to be two thousand dollars ($2000.00).  Therefore, I am asking that Home Depot compensate our lost in the amount for these damages.

The damages against my property, such that the gutters are pulled significantly from the fascia boards to allow for cold air to enter our home, impacting our home to provide heat at a reasonable temperature, potentially raising our heating bill.  The damaged to the ventilation pipe extending through the roof has been broken from on top of the roof, and tape has been applied by the Installation Manager, yet the tape has come loose and there is moisture where possible rain is entering from the roof top.  Also, I have written Home Depot about a shingle that blew off my roof top, and as of today, I have not received a response from Home Depot.