Complaint Review: Thrive Market
- Thrive Market
12301 Jefferson Boulevard
Culver City, California
- Phone: 866-419-2174
- Category: Food Stores
Thrive Market Nick Green Kate Mullen Gunnar Lovelace Would Not Refund My Money Culver City California
*Author of original report: Issue Resolved
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In April of 2017 I placed an order for a product that was being offered for just shipping. On May 22nd A $60 membership fee was deducted from my checking account. I went to the Thrive Market website to find the place to contact the company to cancel my account and could only find a way to send an email to ask questions. I sent an email telling them I want my money refunded and my membership cancelled. I received an email back saying my membership was canceled and refunded in 2015 There was a phone number on the email to call, so I called to speak to customer service for clarification. Turns out I didn't realize that when I sent away for a free product last time I used my email, and this time I used the email attached to my facebook account, which is a different email. I was told that the last time they canceled my account they gave me a courtesy refund and that they could give me a six month membership and give me back half my money. I told them I didn't want half my money back, I wanted it all back and my membership canceled. I will admit I was not very nice-but the money they had deducted from my account caused my rent check to bounce and a $30 overdraft fee that I couldn't afford. Plus, now I was out $60 and as a result, $90 short for rent. When the Customer Service Rep wouldn't help me I asked to be sent to a supervisor, who basically kept repeating the same things and was unwilling to help. She told me she was the end of the line and I couldn't go above her for help. There is no contact information for Thrive on their website or pretty much anywhere else. I was able to find the names Nick Green, Gunnar Lovelace and Kate Mullen as the co founders, but no way to contact them. I just want my money back and the account canceled. They told me they had sent an email on May 15th saying they would take money from my account. I looked through even my spam folder, and while I did find some emails offering deals, there was nothing notifying me of the deduction. If I had seen one, I would have canceled earlier.
This report was posted on Ripoff Report on 05/24/2017 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thrive-market/culver-city-california-90230/thrive-market-nick-green-kate-mullen-gunnar-lovelace-would-not-refund-my-money-culver-cit-1375160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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