Report: #1375160

Complaint Review: Thrive Market

  • Submitted: Wed, May 24, 2017
  • Updated: Wed, May 24, 2017
  • Reported By: tracypaints — Torrington Connecticut USA
  • Thrive Market
    12301 Jefferson Boulevard
    Culver City, California

Thrive Market Nick Green Kate Mullen Gunnar Lovelace Would Not Refund My Money Culver City California

*Author of original report: Issue Resolved

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In April of 2017 I placed an order for a product that was being offered for just shipping. On May 22nd A $60 membership fee was deducted from my checking account. I went to the Thrive Market website to find the place to contact the company to cancel my account and could only find a way to send an email to ask questions. I sent an email telling them I want my money refunded and my membership cancelled. I received an email back saying my membership was canceled and refunded in 2015  There was a phone number on the email to call, so I called to speak to customer service for clarification. Turns out I didn't realize that when I sent away for a free product last time I used my email, and this time I used the email attached to my facebook account, which is a different email. I was told that the last time they canceled my account they gave me a courtesy refund and that they could give me a six month membership and give me back half my money. I told them I didn't want half my money back, I wanted it all back and my membership canceled. I will admit I was not very nice-but the money they had deducted from my account caused my rent check to bounce and a $30 overdraft fee that I couldn't afford. Plus, now I was out $60 and as a result, $90 short for rent. When the Customer Service Rep wouldn't help me I asked to be sent to a supervisor, who basically kept repeating the same things and was unwilling to help. She told me she was the end of the line and I couldn't go above her for help. There is no contact information for Thrive on their website or pretty much anywhere else. I was able to find the names Nick Green, Gunnar Lovelace and Kate Mullen as the co founders, but no way to contact them. I just want my money back and the account canceled. They told me they had sent an email on May 15th saying they would take money from my account. I looked through even my spam folder, and while I did find some emails offering deals, there was nothing notifying me of the deduction. If I had seen one, I would have canceled earlier.  

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#1 Author of original report

Issue Resolved

AUTHOR: - ()

Thrive Market has contacted me and refunded my fee


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