THRIVE MARKET Bad service. Broken promises. Site did not work. Requests ignored. Avoid them like the plague! Los Angeles Internet

Placing my first order was a nightmare. It took days to get my order through. By the time that I got the site to work and got customer support, the offier had expired. Thankfully, Diana helped me with my order and got everything straightened out, offered me a membership discount and gave me the offer that had expired. I enjoyed receiving my order and looked forward to ordering again. Now, that was great customer service!

When I attempted to order again on Friday, I put in a hefty order but, again, was unable to order since the site wanted to charge me $99.95 for a tin of smoked oysters. I had ordered four tins and was surprised that the price changed in the shopping cart to almost $500 for 8 items.

I wrote to customer service, requesting Diana again. Instead, a woman named Brooke responded every time. She did not respond to my requests to reach Diana and said that the offer that I had again missed (since it took days for them to get back to me) was not available to me and that I had to wait for another offer to come around. She did reactivate a discount code that Diana had sent me, but the offer to save $30 on a $70 order was no longer available and Brooke was not going to do anything about it.

So I cancelled my membership and the 20 items that I was going to order will never reach my door.

It serves me right to not shop locally. Internet shopping helps me out since I am disabled and getting around is difficult for me. Sometimes I don't have what I need to cook nourishing meals and rely heavily on the internet. Well, Thrive Market will not be one of them. I don't know why this company was willing to give up a customer so easily along with the membership fees that I would pay again next year.

Sasha Siddhartha and Gunnar Lovelace are not reachable. Instead, they have social cretins like Brooke losing them customers! To quote this impossible woman, "

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Brooke's reply: Thank you for your reply. I am sorry to hear that. However, we are not able reactivate a previous promotion. We have a ton of promotions every week, so keep an eye on your email and follow us on social media for early access to the next great offer! Let me know if I may assist you with anything else. Have a great day.
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(Thanks, Brooke, for nothing. You have done quite enough to last me a lifetime!)

RUTH
SILVER SPRING, MD