Time Life ripoff of the 70's misinformation poor service charged almost $300, have no cd's and they have been NO HELP whatsoever Georgetown Ontario

Hi Heather. First off, I want to say I'm sorry about what happened. Time Life's warehouse is located in the U.S., so shipments to Canada are a bit tricky. They have to ship to a mid-way area which of course takes a bit longer. I can go into detail as to what happens:
1. If an order is placed over the 800 line, it's possible to go out before it gets into the Customer Service systems to change. This is because there is a bit of time for processing the order, and we try to get the item to ship as fast as possible.
2. We usually give 3-4 weeks (for Canadian returns) plus another 2 weeks for processing the order to show in our account. That's the time for the order to come back to us, plus the time to open, re-stock, and enter the return into our systems. After that we usually recommend contacting your bank to dispute the charge, and they usually contact us (different department) and resolve it.
3. If you were given any sort of paperwork of sending the item to us (weight/date/etc.), you can fax it to us and we can take it from there as well.
4. Let us know the amount you had to pay to return it. We have no problem sending an "applied credit" to your account for the costs.
5. The calls you're getting are from a 3rd party company we hire for telemarketing. It takes 3 keystrokes to add you to a do-not-call list and we can take care of that for you the second you ask. It's normally 4-6 weeks max to be removed from the list, but you can request expedited (3-5 business days) removal if it's a major issue.
Hope that helps. If you have any other concerns/details I'd be happy to help you further.